Promotions Administrator Full Time

Benefits
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Essential Duties And Responsibilities

Provide guidance and daily supervision to promotions staff within the Marketing department

Support VP of Marketing and Director of Special Events on assigned projects

Manage the Events and Promotions team in the planning, design, and execution of all assigned events and promotions.

Develop and implement promotions, including Penn Play App initiatives, retail campaigns, direct mail, entertainment, and special events.

Prepare and manage event budgets, including cost projections, tracking, and final reconciliations.

Monitor operational performance and support achievement of departmental goals and profit objectives.

Coach, develop, and hold team members accountable to ensure exceptional guest service and adherence to company standards.

Maintain and oversee the master calendar of all Casino and Hospitality events, ensuring accurate and organized documentation.

Coordinate event logistics, including staffing, scheduling, and allocation of resources (personnel, materials, and equipment).

Collaborate cross-functionally with Marketing, Operations, and other departments to support successful event execution.

Partner with internal teams, including Graphic Design, to ensure timely development of promotional and printed materials.

Communicate event details, updates, and revisions to stakeholders and ensure accurate recordkeeping of all changes.

Ensure compliance with all regulatory requirements by preparing and submitting necessary documentation to Gaming Control Board and internal Compliance, Legal, and Risk teams.

Maintain accurate guest data, including guest lists and accessible seating accommodations.

Analyze and evaluate the effectiveness of promotions, events, and campaigns to drive continuous improvement.

Oversee on-site event execution by greeting guests, resolving concerns, and ensuring a seamless guest experience.

Maintain professionalism and confidentiality in all departmental and company matters while addressing guest and operational concerns.

Supervisory Responsibilities

Provides day-to-day direction and operational support to Promotions Representatives and event staff during promotions and special events.

Assists with training new team members in departmental procedures, event execution standards, and guest service expectations.

Coordinates staff assignments and communicates event logistics under the direction of the Promotions Manager.

Monitors workflow during events and escalates operational or guest concerns to management when necessary.

Supports adherence to departmental policies, procedures, and service standards.

May provide input regarding employee performance, event staffing effectiveness, and operational improvements.

This position does not have direct authority over hiring, termination, disciplinary action, performance evaluations, or final scheduling decisions.

Qualification Requirements

Must be at least 21 years of age

High school diploma or equivalent is required

Associate’s degree in marketing, finance, or related field, or equivalent combination of education and experience

Minimum two years of related work experience (ticketed/retail events, sales events, casino player events, special events/promotions)

Excellent verbal, written, and interpersonal communication skills

Proficient in Microsoft Word, Excel, and Outlook

Strong oral and written communication; client interface and presentation skills preferred

Demonstrated ability to drive toward results and meet objectives

Ability to effectively present information and respond to questions from managers, clients, customers, and the public

Skilled in resolving conflicts and interacting diplomatically with guests, staff, and colleagues

Language Skills

Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English

Strong verbal and written communication skills to interact effectively with guests, team members, and management

Capable of conveying information clearly and professionally in high-pressure or fast‑paced situations

Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy

Must be able to document incidents, complete reports, and follow written instructions precisely

Proficiency in communicating policies, procedures, and expectations to team members

Reasoning Ability

Ability to apply common sense and sound judgment to carry out written, oral, or diagrammed instructions

Strong problem‑solving skills in standardized situations involving multiple variables

Capable of making quick decisions under pressure while maintaining guest satisfaction and safety

Able to assess situations and respond appropriately to guest needs, operational challenges, or unexpected events

Demonstrates logical thinking and adaptability in a fast‑paced, high‑volume environment

Must be able to prioritize tasks and manage time effectively during peak business hours

Ability to interpret and follow company policies, procedures, and regulatory guidelines

Maintains professionalism and discretion when handling sensitive or confidential information

Certificates, Licenses, Registrations

Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations

Physical Demands

Regularly required to stand for extended periods (6 to 10 hours) and use hands to handle tools, equipment, and objects

Frequently required to reach with arms, speak clearly, and actively listen in a fast‑paced environment

Visual acuity required, including close vision, color differentiation, and peripheral awareness

Ability to lift and move:

Up to 10 lbs regularly

Up to 20 lbs frequently

Up to 50 lbs occasionally (with assistance or equipment as needed)

Must be able to push, pull, bend, twist, stoop, crouch, kneel, and maintain balance in various work environments, including confined or crowded spaces

Must be able to tolerate areas containing secondhand smoke, dust, loud noises, and bright lights.

Must be able to work outdoors and in varying temperatures including extreme heat and humidity.

May be required to navigate stairs (minimum of 200 steps), ramps, and uneven surfaces

Must be able to perform physical tasks safely and efficiently in a dynamic and guest-facing setting

Work Environment

May be exposed to secondhand tobacco smoke

Fast‑paced, high‑energy atmosphere requiring excellent multitasking and communication skills

Frequent interaction with guests and team members in a dynamic customer service setting

May involve standing, walking, or moving for extended periods during shifts

Must be comfortable working in areas with varying noise levels, lighting, and temperature conditions

Flexibility required to work nights, weekends, holidays, and overtime based on business needs

Compliance with uniform and grooming standards is required

Must adhere to all company policies, procedures, and regulatory guidelines

Reasonable accommodations will be made for individuals with disabilities in accordance with applicable laws

Equal Opportunity Employer
We are an equal opportunity employer.

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