Inside Sales Coordinator

Description

Position Overview
Under the direction of the Vice President, the Inside Sales and Operations Coordinator is someone who performs and oversees a variety of account coordinating duties in accordance with company policies and procedures. This includes account creation, order processing, providing tracking and eta, in addition to misc. other support tasks. This position will require heavy use of Microsoft Office and SAP. This is a non-supervisory position.

Responsibilities
Direct Sales Customer Relations

Follow order management process

Assist with maintaining Sales Force Data Base

Seek, promote, generate, and communicate potential sales leads to outside sales staff

Assist in scheduling, organizing, and attending tradeshows

Assist in maintaining showroom

Collaborate with Sales Team on the following:

Conduct weekly call with Sales Reps to review open orders

Processing credit cards to release sales orders

Obtaining credit application and credit card auth forms

Obtaining tax exempt certificates

Shipping and installation information

Creating new quotes and updating existing ones

Assisting with paperwork and tracking

Become an additional contact for direct customer sales

Assist Sales Reps with scheduling additional meetings

Dealer Sales

Maintain dealer information data base

Process dealer purchase orders

Operations

Ensure timely delivery of all outbound shipments and troubleshoot any problematic deliveries.

Review freight invoicing for billing discrepancies.

Coordinate and schedule pickups/deliveries.

Coordinate and monitor international container and air shipments in conjunction w/ Sr Sales Mgr.

General Sales Support

Cross train with Inside Sales Coordinators for coverage

Assist and complete special projects as required

Assist with customer visits to corporate offices or dealer meetings

Communicate effectively and often with sales team, customers and all internal departments

Management Support

Assist in analytics, reporting, forecasting, and other related tasks.

Maintain Work Practices

All paperwork and database entries filled out completely and accurately

Maintain work area to 5S standards as posted in work area

Maintains a professional image by projecting a positive and professional demeanor to all internal and external contacts

Marginal Job Functions

Follow all related SOP’s

Other duties and responsibilities as required or assigned

Requirements
Education

Associate degree or combination of equivalent of education and experience preferred

Associate’s degree in business, Marketing or related field preferred

Experience

Previous history in Lead Generation, Inside Sales and/or Sales Support preferred

2 years of experience in Administrative Support preferred.

Previous history of working with operations and logistics preferred.

Previous experience with face-to-face contact with wellness customers (business to business and/or end user)

Other Requirements

Proficient in Excel, Work, PowerPoint, Outlook, Internet, SAP

Occasional domestic travel will be required

Valid driver’s license is required

Benefits

Health & Dental Insurance

Company paid Life Insurance

401(k)

Time Off benefits

Product discounts

Wellness programs

Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.

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