Sr. Customer Solutions Manager, US Enterprise Travel & Hospitality

Overview

AWS Global Sales is looking for a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their transformation journey to the AWS cloud.

Responsibilities

Work backwards from customer objectives, utilize AWS best practices, and design & execute end-to-end frictionless cloud adoption experiences.

Lead multidisciplinary teams (sales, architecture, support, product, professional services, partners) to design and rapidly execute strategic migrations and build modern, cloud‑native solutions.

Earn trust across customer organizations, identify strategic opportunities, uncover cloud use cases, establish roadmaps, deliver program plans, and capture success criteria.

Orchestrate technical architectures, program governance, and execution excellence across technical, operational, organizational, and educational dimensions.

Advocate for customers, communicate effectively in writing, verbally and through diagrams, and use data-driven decisions to influence stakeholders.

Apply program management, organizational change management, and communication skills to challenge the status quo and align broad teams.

Basic Qualifications

Bachelor's degree in science, technology, engineering, math, business, or equivalent.

7+ years of leading large‑scale technical or engineering programs with proven thought leadership and successful program completion.

4+ years of customer‑facing work, engaging with executives, technologists or partners to solve business problems.

Travel up to 30% of the time.

Preferred Qualifications

2+ years of professional work experience with AWS services or other cloud offerings.

Experience in problem solving, disruptive innovation, technology program development, and cross‑customer organization work.

Experience implementing cloud services including migrations and modernization projects.

Strong customer‑resolution skills and ability to work efficiently under pressure while driving collaborative projects.

Job Details
Location:

USA, NY, New York (169,000.00 – 228,600.00 USD annually)
USA, VA, Arlington (153,600.00 – 207,800.00 USD annually)

Benefits
Base salary range listed above. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon offers health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, optional Supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave.

EEO Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Accommodations
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

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