Account Executive, Concert & Event Sales

Account Executive, Concert & Event SalesThe Florida Panthers Hockey Club / Sunrise Sports & Entertainment, inclusive of Amerant Bank Arena (home of the Florida Panthers) and the War Memorial Auditorium, is seeking a driven and energetic Account Executive, Concert & Event Sales. In this fast-paced, competitive, and rewarding environment, this individual will be responsible for selling Premium Seating, Concert Memberships, and Suite Rentals for concerts, family shows, and special events across both venues.The Account Executive, Concert & Event Sales will play a key role in maximizing revenue, building lasting client relationships, and contributing to an unparalleled premium experience for guests attending some of the biggest concerts and live entertainment events in the country. This is an on-site, full-time, salaried role reporting to the Manager, Premium Sales.Essential Duties & ResponsibilitiesCollaborate with the Manager, Premium Sales to develop and implement targeted sales strategies for Premium Seating, Concert Memberships, and Suite Rentals for concerts, family shows, and special events at Amerant Bank Arena and War Memorial AuditoriumExecute sales campaigns that drive new business, renewals, and upselling opportunities by leveraging market insights, client feedback, and competitive analysisConduct proactive prospecting, lead generation, and closing activities to achieve and exceed individual and departmental revenue goalsIdentify and pursue new business opportunities through cold calling, networking, referrals, and community engagementBuild and maintain strong relationships with clients to grow account base through repeat business, referrals, and upgradesConduct in-venue appointments and premium space tours to assist in closing new business and showcasing the full scope of premium offeringsHandle incoming inquiries from sales prospects and existing clients with professionalism and urgencyProvide exceptional service through phone calls, emails, written communication, and in-person interactions both in and out of the officeWork events to support ticket sales and service initiatives, ensuring a best-in-class experience for premium clientsComplete 70+ touchpoints daily consisting of calls, emails, text messages, appointments, and other outreach activitiesFollow organization process when using CRM and ticketing platforms (Unify, Amplify, SeatGeek, Salesforce) to manage pipelines, track engagement, and ensure accurate reportingOptimize premium inventory for concerts, Florida Panthers games, and special events; identify and communicate potential gaps to leadership to ensure full utilization of all premium productsMeet or exceed weekly, monthly, and event-by-event ticket sales goals; provide regular updates to the Manager, Premium Sales on pipeline progress and revenue performanceAdditional projects, tasks, and events as assignedQualifications RequiredExperience: Previous experience in sales, preferably within sports, live entertainment, or hospitality; a proven ability to meet or exceed revenue targets in a fast-paced, high-volume environment is strongly preferredSales Skills: Demonstrated success in prospecting, pipeline management, and closing new business, with a strong understanding of the consultative sales process and the ability to identify and capitalize on upselling and renewal opportunitiesClient-Focused: Genuine commitment to delivering exceptional client experiences, building long-term relationships, and maintaining a high standard of service that drives retention and loyaltyCommunication Skills: Strong interpersonal, verbal, and written communication abilities, with the confidence to present premium products effectively in both one-on-one and group settingsTechnical Proficiency: Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) requiredOrganization & Time Management: Highly detail-oriented with the ability to manage multiple priorities, accounts, and deadlines simultaneously in a dynamic, event-driven environmentCore Competencies: Strong work ethic, ability to thrive in adversity, and a collaborative mindset that contributes positively to team cultureFlexibility: Willingness and ability to work evenings, weekends, and holidays as required by event and game schedulesPreferredFamiliarity with ticketing platforms (SeatGeek, Unify, Amplify) and Salesforce CRMBilingual in English and SpanishBachelor's degree in Business, Marketing, Sports Management, or a related fieldProven track record exceeding revenue targets in a high-volume sales environmentThis is an exempt (salaried), full-time, on-site position. This role is not eligible for remote work. Must be able to work flexible hours, nights, weekends, and holidays as needed.We welcome all to apply and join our team.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.