National Sales Support and Account Manager

A Day in the Life of the National Sales Support and Account Manager: This position will support National Sales Leadership with National Sales special projects & initiative management and logistics approximately 50% of the time. This role will function as a National Sales account manager for specific National Sales Accounts, which will account for approximately 50% of their working hours. This position will report to the leader of Account Management within the National Sales organization with a dotted line responsibility to the SVP and VP of National Sales.
Responsibilities

Special project management of national sales initiatives as assigned
Cross‑functional meeting support including scheduling, documentation, follow‑up action
Special event planning, implementation, logistics, communications
Sales reporting as assigned
Sales exceptions tracking and follow‑up actions required
Customer appreciation program management, such as holiday recognition
Assist with the cross‑functional distribution of restricted sales address list
Be the first point of escalation for the Account Management team for assigned accounts
Review existing contracted services and ensure customer has copies of contracts, circuit IDs, and key personnel contact info including NOC, billing, and care
Actively manage upcoming contract expirations and track/report renewal success rate
Serve as primary contact and key point of escalation for post‑sale issues that arise and own communication link to customer through final resolution
Serve as key stakeholder and work with sales rep to help as needed for installation updates and general customer follow‑up
Provide periodic updates to leadership detailing best practices on customer experience initiatives
Quarterly and/or periodic travel within footprint for customer meetings
Other duties as assigned
Qualifications

Education: 2-4 year college degree or equivalent experience
Experience: Minimum 5 years of telecommunications related experience in a similar role supporting Carrier, Cellular, Media, or similar customers
Required Qualifications

Expert familiarity in reviewing complex legal documents, including master service agreements, service level agreements, and non‑disclosure agreements
Demonstrated success in telecommunications, including strategic and large business customers, especially Carrier, Cellular and Media customers and services
Strong ability to communicate at all levels within an organization
Experience in account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long‑range account management strategies
Professional business acumen in reporting and database use
Operational understanding of telecommunications ordering, provisioning, and billing processes
Strong skills necessary for decision making and maintaining customer retention
Strong interpersonal skills
Very strong, at minimum intermediate level of Microsoft software including Excel, PowerPoint, Word
Must possess time‑management and problem‑solving skills, be able to multi‑task, and prioritize
Must possess a high sense of urgency, be detail oriented, and analytical
Must possess the ability to make decisions confidently based on analysis of available information and impact on business operations
Must possess the ability to take ownership of a problem and move toward closure and anticipate future needs or events and work to identify alternative/contingency plans
Benefits

401k retirement plan, with employer match
Insurance options including medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, increasing with tenure
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Dependent on state and/or local laws
Tuition reimbursement program
Employee discount program
Compensation

Base Salary: The base salary range for this position is $80,000 – $90,000 annually, plus opportunities for bonus and benefits, if applicable. Actual pay will vary and may be above or below the range based on relevant skills, experience, and capabilities.
Mission Statement

Take care of our customers
Take care of each other
Do what we say we are going to do
Have fun
Equal Opportunity Employment Statement

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

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