Inside Sales Manager I

Job Overview
Inogen Internal Title: Direct to Patient Manager I. The Direct to Patient Sales Manager (DTPM) will create, manage, and implement sales processes to develop a high-performance onsite and/or remote sales team. Responsible for production and performance of their team to achieve targets set by the company and ensure compliance with regulatory and company requirements.

Position may require quarterly travel.

Responsibilities

Participate in hiring, training, and development of onsite/remote sales team.

Manage team per Inogen's Cultural Pillars, policies, and procedures.

Identify training gaps and work with DTP Training Team to develop and implement training.

Coach team and individuals to review progress, strategies, goals, and achievements.

Monitor and track rep productivity and motivate team to achieve goals.

Utilize retention techniques to minimize attrition.

Manage performance review process and ensure employee success plans.

Utilize CRM and Lead Management system to assess performance and pipeline.

Develop and support department budget.

Collaborate cross-departmentally to resolve billing, shipping, and lead issues.

Maintain attendance and comply with company policies.

Perform any other duties as assigned.

Additional Responsibilities for DTPM II

Manage up to 30 DTP Specialists with 1 supervisor.

Execute strategic projects and define metrics.

Resolve escalated operational issues.

Lead project-based activities.

Serve as SME for DTP processes.

Provide coaching, mentoring, and best practices; may include travel.

Qualifications
Level I (DTPM I)

Bachelor's degree in Business, English, Communications, or related field.

7 years proven sales experience or equivalent.

2 years prior sales supervisory/management experience.

Advanced knowledge of Microsoft Office.

Intermediate knowledge of CRM/Lead Management systems.

Level II (DTPM II)

Bachelor’s in Business, English, Communications, or related field.

7-10 years proven sales experience.

5 years of 2nd level management experience.

Advanced knowledge of Microsoft Office.

Advanced knowledge of CRM/Lead Management systems.

Knowledge, Skills, and Abilities

Knowledge of inside sales process.

Expert selling skills.

Knowledge of Insurance and Medicare requirements.

Proficiency with CRM and Lead Management systems.

Ability to motivate, coach and mentor team.

Strong work ethic.

Excellent oral and written communication.

Attention to detail.

Effective conflict resolution.

Analytical and problem-solving skills.

Prioritization and multitasking ability.

Solution-oriented problem solving.

Excellent planning, communication, and organization.

Interface effectively with various departments.

Potential for quarterly travel.

Equal Employment Opportunity
Inogen is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

#J-18808-Ljbffr