Inside Sales Consultant

Summary of Position
The Inside Sales Representative is responsible for developing new leads through appointment generation by communicating with customers, understanding their needs, and ensuring a smooth sales process. The representative generates revenue by obtaining sales orders, understanding customers’ security system needs, providing product information, and developing accounts.

Essential Functions

Physical presence in the office to accomplish these tasks, meet and work with others

Source new sales opportunities through inbound lead follow-up via inbound phone calls, web leads, customer referrals, marketing leads, and online chat conversations.

Proficient understanding of Guardian’s residential product and service offerings

Basic understanding of commercial product and service offerings for appointment setting purposes

Understand customer needs in order to ensure sales order success

Set appointments for qualified opportunities with outside sales representatives for further development and closure

Close basic New, AddPro, and Resign sales when requested by the customer

Achieve monthly quotas

Develop and maintain a close working relationship with the outside sales team to build the Guardian sales pipeline and close deals.

Required Skills, Abilities, Education & Experience

Excellent verbal and written communication skills

Excellent sales and negotiation skills

Thorough understanding of products to be sold

Organized with attention to detail

Proven ability to build and maintain relationships with clients

Proficient with Microsoft Office Suite or related software

Proficient with CRM software

High school diploma or equivalent

Some college or equivalent work experience preferred; 1+ years’ experience in a sales role (inside, outside, B2B, commissioned, etc.)

Track record of achieving or exceeding quota

Experience handling a large volume of calls per day

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