Contingent Digital Experience Journey Mapping Lead

Digital Experience Journey Mapping Lead

Our client, a package delivery and supply chain management company, is seeking an experienced Digital Experience Journey Mapping Lead for a 12+ month contract role in Atlanta, GA. This role is hybrid.
The Digital Experience Journey Mapping Lead is a strategic, hands-on expert responsible for establishing and scaling journey mapping as a core organizational capability. This role acts as the SME who guides experience design, content strategy, and digital teams in designing customer-centric experiences grounded in journey insights. They will define standards, build methodologies, mentor teams, and recommend the tools and technology needed to embed journey mapping into daily workflows.
Job Duties

Journey Mapping Leadership & Framework Development
Upskill and Enable Experience Design & Content Strategy Teams
Guide Experience Design Using Journey Insights
Technology & Tools Strategy (Non-IT)
Cross-Functional Alignment & Influence
Insights Integration & Measurement
Minimum Requirements

6–10+ years in UX, CX, digital strategy, service design, or experience design.
Demonstrated leadership in building or scaling journey mapping programs.
Exceptional facilitation, communication, and coaching skills.
Experience developing frameworks, standards, or operating models.
Proficiency with journey mapping and collaborative design tools.
Pay Rate $45.90 - $75.00/hour