Account Manager

Are you passionate about digital marketing account services and helping clients grow? Do you have experience working with and manage franchise AND non‑franchise larger accounts? If so, Ignite Visibility is a leading US-based digital marketing agency. The Account Manager is responsible for developing and managing client relationships that promote retention, growth, and loyalty. This includes and is not limited to all Client Service activities and outcomes in the company relating to client retention, churn, growth, resigns, and up‑sells. The goal of the Account Manager is to grow client lifetime value and promote client satisfaction. This role is remote within the U.S. and residents of all 50 U.S. States are eligible to apply.

Essential Responsibilities

Be a strategic partner to our clients

Serve as the day‑to‑day point of contact

Manage client expectations and strategies from inception to delivery

Build and maintain strong, long‑lasting client relationships

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Ensure engagements maintain company margin goals

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Establish and implement the Account Management department roadmap

Client onboarding, support, adoption, advocacy, retention, renewals, and up‑sales

Foster collaboration within the team and across marketing verticals

Manage client services outcomes to increase retention rates and reduce churns

Partner with internal teams to effectively solve client problems and provide strategies

Expand revenue in accounts through cross‑selling and up‑sell opportunities

Own the client upsell and renewal process from end to end

Achieve assigned upsell goals

Influence client’s lifetime value through customer satisfaction, loyalty, and overall NPS performance

Drive new business growth through greater advocacy and reference‑ability

Lead client check‑in calls & QBRs

Manage client listening points through surveys, Executive Sponsor sync calls, exit surveys, and more

Coach production teams through pre‑call syncs, on‑call feedback, post‑call syncs, and consistent identification of growth opportunities for the entire account team

Required Qualifications

4+ years experience as an Account Manager, Key Account Manager, Sales Account Manager, or Account Executive in a digital marketing advertising agency supporting franchise clients

Strong understanding of digital marketing channels such as Paid Search, SEO

Have a drive to learn and grow in digital marketing knowledge and skills continually

Experience with B2B & B2C clients

Franchise or multi‑location marketing experience

Strong sales and client growth skills

Proven ability to juggle multiple account management projects at a time

Proven ability to build rapport with clients and problem‑solve effectively

Sharp attention to detail and strong organizational skills

Excellent listening, negotiation, and presentation abilities

Collaborative mindset to work effectively with internal teams and assist sales with presentations and proposals

Proactive in identifying business development opportunities and maintaining industry knowledge

Benefits

Fully remote work setting

Competitive salary base + commission & bonus

Full comprehensive health, dental coverage, vision coverage

Generous paid vacation and sick time including your birthday off & extra time off around major holidays

Employee advancement and clear growth potential

Company-sponsored professional development opportunities

Why Ignite Visibility?

A collaborative environment focused on client success and career development

Fully remote workforce with optional San Diego office

Two‑time Landy Award Winner (Search Marketer of the Year & Best Paid Search Initiative)

Named Fastest‑Growing Private Companies in San Diego (2016-2020)

Named Best Places to Work in San Diego 2017, 2020

Named Inc 5000 Fastest Growing Companies 2017-2022

Ignite Visibility is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

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