Editor/Writer

Communications Coordinator
Location: Hybrid but must be within 100 miles from Lexington, MA. Onsite work required 2 days a week with the remaining time remote.

Clearance Level: Must be able to obtain an Interim/Active Secret Clearance. Must be US Citizen to apply.

At Aquila Technology, you will see our team’s passion every day, whether we are building a robust, policy‑compliant IT system or stress‑testing a system to identify gaps and security vulnerabilities. To own the advantage, we ensure our team owns results and gets the work done right the first time by deploying smart, purposeful solutions that work. Aquila is the right people with the right skills driving the right outcomes. We call this the Aquila Advantage.

About the Role
Aquila Technology is seeking a Communications Coordinator to join our team in supporting one of the country’s premier defense research organizations. The Human Resources department is looking for a detail‑oriented and highly organized Communications Coordinator to work closely with the Communications and Change Management team. This role will support a range of internal communications and knowledge management initiatives across HR programs.

Must Have

Bachelor's Degree

3 years Experience developing communication plans (internal and external)

2/6 - 3-5 years Experience gathering & synthesizing information to develop process maps, workflows & documentation

3 years Social Media/Job Boards

3 years Authoring and driving communications plans

3 years Creating integrated communication plans across workstreams

3 years Creating standardized communication templates, branding, and toolsets

Detail‑oriented

Good Judgment in Allocating Time to Multiple Projects

Presentation, verbal and written communication skills

Time Management

Work Well Independently as well as with a Team

3 years Adobe Creative Suite (Illustrator, Photoshop, and InDesign)

3 years ServiceNow HRSD experience

3 years Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook)

3 years Create and maintain the content on web pages and wikis

2/6 3-5 years Experience in communications, technical writing or knowledge management

Nice to Have

Experience with SharePoint Online features

Responsibilities

Draft, edit, schedule, post and maintain content on HR related communications channels – including internal/external webpages, SharePoint sites
ewsletters and print materials

Review and edit communications to ensure quality and alignment with department’s mission and goals

Create and maintain knowledge base articles within the ServiceNow platform to improve employee self‑service and enhance the overall employee experience

Partner with HR subject matter experts to gather information and document HR procedures and workflows

Regularly review and update existing content to improve usability, readability, and search ability within the platform

Track content lifecycle activities including periodic reviews, approvals and archival process

Ensure all documentation is accurate, consistent and aligned with organizational standards and branding

Support ad hoc HR communications projects as needed

Collaborate cross‑functionally with HR, IT, communications and other stakeholders to ensure successful project execution

Required skills

Bachelor’s degree in English, Communications or related field

3+ years of related experience in communications, technical writing or knowledge management

Demonstrated excellent written, visual and oral communication skills

Must be able to convey information effectively and in an inclusive, accessible and clear way

Experience with gathering and synthesizing information to develop process maps, workflows and related documentation

Must be highly organized, able to multitask and handle several projects simultaneously

Excellent time management and organizational skills and ability to meet deadlines

Attention to detail and accuracy is required

Proficiency using Microsoft Office products (e.g. Word, Excel, PowerPoint), Adobe Creative Suite (e.g. Photoshop, InDesign, Illustrator) and social media (e.g. LinkedIn, Glassdoor)

Experience using Knowledge Base component of ServiceNow

Must be able to work both independently and as part of a team

Preferred Skills

SharePoint

Benefits and Perks
Aquila team members experience the opportunity to be part of a fast‑paced, customer‑focused, and technically innovative work environment. Aquila strives to deliver the best of the best in technical services to our customers. Candidates that possess a love for technical challenges, a desire to constantly learn, and the desire to establish themselves as critical players within a team will enjoy calling Aquila Technology home.

PTO

– 15 days (vacation/sick) 10 paid holidays – 6 standard (New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas) – 4 floating holidays prorated based on your day of hire.

1.5 paid days, or 12 hours, for approved volunteer work

1 week of paid maternity/paternity LOA after 1 year of Full‑time employment

Tuition & Training Reimbursement

– 5K annually for pre‑approved, Eligible full‑time team members who have completed a minimum of six (6) months of employment may apply for tuition reimbursement for approved, job‑related courses taken through an accredited college or university. Team members must achieve a grade of “B” or better to qualify for reimbursement. Aquila will reimburse up to $5,000 per fiscal year for tuition expenses only. Expenses related to training programs, certifications, books, materials, meals, transportation, or other non‑tuition costs are not eligible under the Tuition Reimbursement Program. All tuition reimbursement requests must be submitted to and approved by the team member’s Manager prior to course registration. Reimbursement will be issued upon successful course completion and submission of final grades and proof of payment.

401K with Fidelity
Eligible to participate following 90 days of employment. Company match on employee contribution:

$1/$1 up to 3%, then .50 cents / $1 for 4th and 5th %s

Fully vested from day one

Company match does not apply to catch‑up contribution

Cell Phone & Internet Reimbursed
Up to $150 monthly to cover cell phone, data, and home internet expenses. Aquila Technology will reimburse team members who work from home ONLY for cell phone/mobile device fees for work‑related communications and/or operations each month. Employees eligible for this benefit must work remote 2 days a week or more to qualify.

Buy Your Own Device (BYOD)
Team members are eligible for reimbursement of up to $1,500 every three (3) years for the purchase of electronic equipment used to access corporate services. To qualify for this benefit, employees must have completed a minimum of six (6) months of employment and must agree to and sign the Device Minimum Configuration Form prior to reimbursement. Electronic devices eligible under the Buy Your Own Device (BYOD) program are limited to cell phones, laptops, and tablets.

We are an Equal Opportunity Employer.

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