Program Coordinator II / Office Manager II - 189201

About the Role
Are you a team player with the ability to work in a collaborative environment? If so, we may have an opportunity for you! We are seeking an experienced

Office Manager II

to join our team. The SCDMV helps maximize value through vendor relationships and ensures our internal and external business partners have the tools they need to succeed. If you're ready to take your career to the next level and gain valuable experience, apply today!

Location
This position is in the Driver Records / Ticket Unit, at SCDMV Headquarters in Blythewood, SC.

Responsibilities

Lead the UTT Unit which processes adjudicated uniform traffic tickets and ensures they are properly reflected on driving records. This includes understanding which states utilize the electronic driving history record and necessary lookup tools to electronically report applicable violations.

Ensure all work is done within the timeframes required by South Carolina law and agency standards.

Answer calls, emails, or other messages from internal and external stakeholders, and ensure the unit is well staffed to support stakeholder engagement during typical office hours.

Train team members and support them when necessary to answer questions related to UTTs; resolve any necessary UTT errors in the agency-defined timeline and constantly look for workforce improvements to better ensure efficient and accurate processing.

Study South Carolina laws and DMV procedures that pertain to Driver Records and ensure employees have a clear understanding of the requirements for the work they do.

Answer questions for SCDMV personnel and courts, which may be vast in nature.

Advance the E-Citation ecosystem of South Carolina by being a subject matter expert on SCUTTIES and working with applicable departmental personnel to perfect the UTT lifecycle.

Ensure all unit personnel matters to include EPMS, disciplinary, interviewing, training, policy and procedure review, and requisites thereto are completed in a timely and accurate manner.

Perform other duties as required by manager.

Minimum Requirements

A bachelor's degree and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval.

Agency Requirements

Must complete a nationwide criminal background check to include fingerprinting.

Additional Requirements

Ability to plan, organize, direct and review the work of office supervisor and driver services specialists who report to the supervisor.

Ability to effectively communicate and process driver's licensing UTT work and policies and procedures related thereto.

Ability to write clear, concise instructions and reports.

Perform work with a high degree of judgement, accuracy, and confidentiality.

Must be able to lead and manage a unit of employees, be organized, and complete tasks in a timely manner.

Responsible for managing the office supervisor of the Uniform Traffic Ticket Unit which processes UTTs and ensures driving records are accurately reflective of violations.

The office manager reports to the Senior Manager of Driver Records and receives general supervision under that position's direction.

Climate-controlled office environment in‑person at SCDMV Headquarters in Blythewood, South Carolina.

Must have the ability to lift 10‑15 pounds.

Limited travel may occur which would primarily be in the State of South Carolina but may extend beyond typical work hours.

Preferred Qualifications

A bachelor's degree and four (4) years of relevant driver services experience.

What’s in it for you?
At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees, and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career.

Benefits

Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week).

15 days annual leave per year.

15 days sick leave per year.

13 paid holidays.

State Retirement Plan and Deferred Compensation Programs (optional for

Temporary Employees ).

Exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household.

So, what are you waiting for?
Come be a part of a fast-growing, dynamic agency, and join a team that offers an opportunity for accelerated professional growth!

Equal Employment Opportunity
The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental Information
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Legal Authorization
Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

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