Senior Account Specialist

Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. Stella-Jones is headquartered in Montreal, employs 3,000 people across Canada and the United States, and is publicly traded on the Toronto Stock Exchange. To learn more about the company, visit us at: https://www.stella-jones.com/en/inside-stella-jones

Position Overview
The Senior Account Specialist (Sr. Customer Service Representative) at Stella-Jones is responsible for providing the highest-level customer service to our customers by collaboratively working with the Sales team (Sales Directors, Regional Managers, Account Specialists and Sr. Account Specialists). This role is primarily responsible for supporting the team with quotes, scheduling and order entry and other transactions for assigned region.

This is an on-site position located in our Brierfield, Alabama office and manufacturing plant (35 miles south of Birmingham). To learn more about our utility pole products you would be supporting (including a 1-minute video overview), visit our product page: https://www.stella-jones.com/en/products/utility-poles

Key Duties
Strategic Account & Inventory Management

Manages contract customer accounts

Advanced Inventory management and review

Manage Advanced Consignment Inventory with 15 or more locations

Performs target reviews for customers

Understands supported contract and adheres to requirements

Proactively puts together and understands complex price adjustment

Assists with RFQ's for assigned contract customers

Ability to run interpret complex analytical reports and reconcile discrepancies

Customer & Internal Stakeholder Engagement

Leads customer/internal meetings when necessary

Anticipate the requirements needed to support the RSM's/Directors

Ability to communicate with customers

Proactively communicates pertinent information with cross functional teams and Supervisor as required

Travel as needed for customer relations or inventory counts 15%

Operational Support & Administrative Tasks

Prioritize incoming emails and tasks to meet deadlines

Complete Master Data requests as needed

Assist with special projects as needed

The ability to work overtime/storm response when necessary

Qualifications

Two (2) or more years of customer service experience

required;

5 or more preferred

B2B customer service experience within the wood products industry, another industrial/manufactured products industry, or the utilities industry

highly preferred

Proficiency in Microsoft Office (including Excel)

required

SAP (or other ERP system) and/or Power BI experience

a plus

Knowledge, Skills and Abilities

Strong organizational skills, proactive attitude with exceptional attention to detail

Capability to multi-task and work under pressure of deadlines

Ability to work in a team environment and interface interdepartmentally

Ability to make sound decisions with minimum supervision and delegates effectively

Ability to build strong working relationships and have an excellent customer service record

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Compensation & Employee Benefits
As a Stella-Jones team member, you will have access to excellent benefits and incentives including:

Competitive starting hourly wage range for this role

Annual profit-sharing bonus program (typically paid out in December)

401(k) savings plan with generous Company match (150% on the first 4% deferred)

Comprehensive total benefits package with 3 medical plans to choose from

Several company-paid benefits including:

Dental and Vision coverage

Life insurance and Accidental Death & Dismemberment (AD&D) policies

Long-Term Disability Coverage

Access to a robust employee assistance program

2 weeks paid vacation and 9 holidays

Ability to purchase Company stock

Equal Opportunity Employer/Veterans/Disabled
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