Pandora Manager, E-Commerce Fulfillment

Manager, E-Commerce Fulfillment, Pandora AME Operations
As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

About the Team
The Pandora Operations team is committed to providing fast, accurate service to all customers while driving efficiency and continuous improvement across our network.

Your Role as Manager, E-Commerce Fulfillment

Lead the transition of e-commerce fulfillment in-house, establishing processes, systems, and team structure

Own onboarding and fulfillment readiness for marketplace vendors and future marketplace channels

Oversee end‑to‑end order execution including order processing, picking, packing, and shipping

Build scalable fulfillment processes to support growth across DTC and marketplace channels

Lead and develop a high‑performing operations team, including labor and capacity planning

Partner cross‑functionally with Logistics, Planning, Digital, and Customer Experience teams

Drive KPI performance including order accuracy, ship‑on‑time, and order cycle time

Identify risks and implement process improvements to enhance efficiency and customer experience

Develop and maintain SOPs, ensuring consistent and high‑quality execution

What is needed to succeed

Bachelor’s degree in Supply Chain, Operations, Business or related field

5+ years of DTC Distribution experience in e‑commerce, fulfillment, or distribution operations

Experience supporting or scaling DTC and/or marketplace fulfillment (Amazon preferred)

Strong knowledge of warehouse systems (WMS, ERP) and fulfillment workflows

Demonstrated ability to build processes and lead operational transformation initiatives

Experience leading teams in a fast‑paced, high‑volume environment

Strong analytical and problem‑solving skills with a data‑driven mindset

Collaboration across functions and teams

Strong communication and stakeholder management

Adaptability in a fast‑paced environment

Customer‑focused mindset

Our Benefits

We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future

We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts!

We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more

We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

Maryland Salary:

$111,000 - $125,000 commensurate with experience

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