Customer Experience Specialist (Leasing/Customer Service)

Responsibilities

Put your upbeat attitude, communication skills, and creativity into action.
Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
Answer all phone calls to the property and take detailed notes and information.
Ensure apartments are ready to show daily and for upcoming move-ins.
Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
Assist in planning community events and social media marketing.
Organize package room daily as packages are delivered.
Maintain community-related communications and vendor relationships.
Begin to kick start your career with room to grow into future management positions.
Compensation & Benefits

Competitive base pay and quarterly bonus structure.
Full health, vision, dental, life, and disability benefits – available within 1‑30 days.
Generous 401(k) and HSA company match.
Paid time off – eligible for 3 weeks (120 hours) in the first year.
11 paid holidays.

#J-18808-Ljbffr