Optomi is hiring: UX Content Strategist in Dallas

Optomi, in partnership with a leading telecommunications organization, is seeking a UX Content Strategist / UX Researcher to join a growing digital product team. This individual will play a critical role in shaping customer experiences across web and mobile platforms by combining content strategy, UX writing, and user-centered design principles.

This is an ideal opportunity for someone who enjoys working at the intersection of content, research, design, and product development. You'll collaborate closely with Product Managers, UX Designers, Researchers, and Engineering teams to create intuitive, engaging, and effective digital experiences that support customers throughout their journey.

What You’ll Enjoy

Working on high-visibility digital products and customer experiences

Influencing product strategy through research-driven content decisions

Partnering with cross-functional teams across Product, UX, Research, and Engineering

Helping shape new experiences and customer journeys from concept through launch

Operating within a collaborative Agile product environment

What You’ll Be Doing

Develop content strategies that support business objectives and customer needs

Create UX copy, microcopy, messaging frameworks, navigation content, onboarding experiences, and support content

Partner with Product Managers, UX Designers, and Researchers to define customer journeys and digital experiences

Conduct and leverage user research findings to inform content and experience decisions

Help shape new digital products and customer-facing experiences across web and mobile platforms

Ensure content aligns with accessibility, usability, and UX best practices

Participate in Agile ceremonies, sprint planning, and product development activities

Translate complex concepts into clear, concise, and user-friendly experiences

Advocate for the customer throughout the product development lifecycle

Must-Have Qualifications

Experience in UX Content Strategy, Content Design, or UX Writing

Strong understanding of user-centered design principles

Experience conducting or utilizing User Research to drive decisions

Experience working within Digital Product Development environments

Strong collaboration skills with Product, UX Design, and Engineering teams

Experience creating content for web and mobile experiences

Preferred Qualifications

Experience creating customer support journeys and post-purchase experiences

Background in SaaS, Telecommunications, Technology, E-Commerce, or Consumer Digital Products

Familiarity with information architecture and customer journey mapping

Experience writing onboarding content, microcopy, navigation labels, and support content

Strong understanding of accessibility standards and content best practices

What We’re Looking For
We’re seeking someone who thinks beyond writing content and understands how content influences the overall customer experience. The ideal candidate can balance user needs, business goals, research insights, and product requirements to create experiences that are intuitive, helpful, and effective.

Not the Right Fit If…

Your background is primarily in marketing copywriting

Your experience focuses on advertising or brand campaigns

Your expertise is limited to long-form content or SEO-focused writing

We’re looking for a strategic content professional who understands digital products, customer journeys, and how content shapes user experiences.

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