Senior Specialist, Key Accounts - Global Corporate Education

Senior Specialist, Key Accounts - Global Corporate Education

GIA is the world's foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA. It offers many competitive health and commuter benefits that promote the well-being of its employees as well as that of the environment.
This position is located in Carlsbad, California at our corporate headquarters or in New York City, New York, located in the Diamond District. We offer a hybrid schedule with 3 days onsite (subject to change), provided if metrics such as productivity and the quality of the deliverables are achieved.
We foster an environment of autonomy, performance, and passion. Our team members collaborate extensively across various departments, providing high-quality service to internal staff, stakeholders, and the organization as a whole. We value initiative, cross-functional cooperation, and a commitment to excellence in all our endeavors.
We offer competitive medical, dental, vision and matching 401-K plans (no vesting required), paid vacation, sick and holidays, tuition assistance, commuter benefits.
Serve as the primary in-house liaison for Global Corporate Education clients and students, partnering with Market Development field teams and internal stakeholders to deliver a seamless end-to-end experience.
Act as the central contact for client and student communications throughout onboarding, account management, and service delivery; manage shared inboxes and inbound phone lines, resolve issues, and drive timely, client-centric solutions.
Support onboarding and ongoing management of corporate accounts by participating in introductory calls, drafting & coordinating contracts, configuring CRM, and aligning internal resources. Provide client guidance and portal overviews while supporting complex, multi-region account needs and ongoing account maintenance.
Coordinate logistics for in-market services, managing materials, timelines, and cross-functional communications to support successful service delivery. Oversee application intake and the enrollment lifecycle, including application review and approval, documentation follow-up, corrections, and partnership with Education Records through service completion. Manage SOW-related client and student communications, contract drafting & workflows, documentation standards, and coordination with Education Records and internal stakeholders.
Maintain corporate account eligibility, benefits, contract storage, retention criteria, and renewal standards. Ensure accurate CRM data integrity and activity tracking; produce reports and KPI dashboards; collect and regularly share client and market insights with internal stakeholders. Identify workflow gaps and operational inefficiencies, lead initiatives to streamline processes, improve cross-functional alignment, and support go-to-market execution.
Support special projects, pilots, and proactive outreach initiatives as assigned in support of Global Corporate Education and Market Development objectives. Other duties as assigned.
Uphold GIA's Mission, values, and customer satisfaction standards, maintain current SOPs, achieve assigned goals, and adapt priorities based on performance metrics and evolving business needs.
Client-Centricity, Communication, Relationship Management & Collaboration, Operational & Project Management, Problem Solving & Issue Resolution, Flexibility, CRM, Data & Technology Proficiency, Process Improvement & Operational Excellence, Time Management, Adaptability & Execution Under Pressure, Professional Accountability & Judgment, Service Orientation & Cultural Awareness, Knowledge Sharing & Informal Mentorship.
Bachelor's Degree in related field and 4-6+ years of related industry experience; or equivalent combination of education and experience. Onsite hybrid role - 3 days minimum in office per week. Flex to 5 days in office and weekends in-market occasionally. Willing and able to travel domestically as business needs require, up to 10% of the time.
Work is performed in a designated professional office workstation and environment. Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software.
$100k - $115k
An Equal Opportunity Employer All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request.
This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.