Customer Experience Specialist

Income Potential
Average Team Members Earn: $55,000 – $85,000+ annually (Top performers can exceed this with consistency and effort)

Who We Are
At Northside Auto Sales, we do things differently.

We’re not a high-pressure dealership. We’re a process-driven, team-oriented environment focused on delivering a great customer experience first—because when the experience is right, the sales follow naturally.

We’ve built a reputation for:

A laid-back, professional buying experience

Aggressively priced inventory sourced directly from private sellers

A team-first culture where everyone contributes to the win

We’re growing—and we’re looking for the right person to grow with us.

What This Role Really Is
This is not a traditional “salesperson” role.

As a Customer Experience Specialist, your job is to:

Create a great first impression

Guide the customer through the early stages of the buying process

Build trust, gather information, and set the deal up for success

Be the foundation of the sale

Not responsible for closing the deal alone—we work as a team. Once the customer is ready, you’ll transition them to a manager to finalize everything

What You’ll Do

Greet and welcome customers in a friendly, professional manner

Build rapport and create a comfortable, low-pressure experience

Learn about the customer’s needs using our proven process

Help customers select and test drive the right vehicle

Present initial pricing and guide the early steps of the deal

Collect credit applications and key information

Set proper expectations and “plant seeds” for a smooth close

Follow up with customers and stay engaged throughout the process

Generate your own opportunities using the tools we provide

Work as part of a team to maximize results

What We’re Looking For
You don’t need automotive experience—we’ll train you.

We’re looking for people who are:

Outgoing and personable – you enjoy talking to people

Coachable – open to learning and following a process

Self-motivated – you take ownership of your results

Team-oriented – you care about the group’s success, not just your own

Reliable and consistent – you show up and do the work

Requirements

Valid driver’s license

Basic computer skills

Professional appearance and communication

Why Northside

Paid training with a clear, proven process

No high-pressure sales environment

Strong lead flow + tools to generate your own business

Clear path for advancement (we promote from within)

Team-based selling model (you’re not on an island)

Work in a business that values:

Adaptability

Dedication

Community

Servant Attitude

Empathy

Merit

Kind Candor

Benefits

Health Insurance

On-going Training

Employee Discounts on parts, labor and vehicles

Advancement Opportunities

Emergency 'bring your kids to work' days

Your birthday off!

Schedule
5-Day Work Week (one weekday off)

Saturdays Mandatory

Closed Sundays

In-person position

The Opportunity
This role is designed for someone who wants to:

Learn a valuable skillset

Be part of a growing, process-driven dealership

Earn strong income without a high-pressure environment

Build a long-term career in automotive

We’re not just hiring for today—we’re developing future leaders.

Ready to Join the Team?
If you’re motivated, coachable, and ready to grow, we’d love to meet you.

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