Business Relationship Manager

Business Relationship Manager

The Business Relationship Manager establishes and manages strategic relationships with internal stakeholders across legal practice groups and business departments, with a primary focus on advancing the firm's AI strategy. Owns the front-end engagement lifecycle for assigned practice groups and departments, including opportunity discovery, initial scoping, business case development, and preparation of opportunities for prioritization and delivery. Shapes AI and technology opportunities that align with stakeholder objectives, legal workflows, and firm priorities.
Develops a strong understanding of legal and business processes, success measures, and the firm's direction, and uses that understanding to identify high-impact use cases, including AI-enabled opportunities. Collaborates with IS to determine whether existing internal or external solutions can meet stakeholder needs or whether new solutions are feasible; assesses operational and financial impact; and considers how solutions will affect existing work processes, systems, and IS resources. Acts as a liaison between IS and end users by translating high-level business requirements into functional specifications and managing changes to those specifications. Demonstrates a strong commitment to professionalism by setting clear expectations and ensuring the delivery of high-quality service. Fosters and reinforces a positive, solution-oriented ('can-do') approach across the team. Ensures effective support of internal departments, external clients, and vendors by modeling and requiring clear, courteous communication through electronic correspondence, telephone, and in-person interactions.
Identifies practical opportunities to use technology, including AI-enabled solutions, to improve how legal practice groups and business departments work and deliver services. Facilitates continuous planning with stakeholders to prioritize opportunities, identify pain points, assess technology options, and estimate organizational value and ROI. Establishes regular engagement routines with assigned legal and business departments to understand priorities, surface emerging needs, communicate IS capabilities, and ensure opportunities are tracked and advanced appropriately.
Communicates technology strategy, plans, status, and tradeoffs to legal practice groups and business departments; advocates for stakeholder technology needs; and keeps IS informed of stakeholder priorities and needs. Elicits requirements through stakeholder interviews, workshops, document review, workflow analysis, and other business analysis techniques. Understands legal and business processes, assesses stakeholder needs, and works with stakeholders to define and validate system requirements. Prepares functional and system design specifications that IS can use to build solutions.
Evaluates information from multiple sources, resolves conflicting input, and distinguishes stated requests from the underlying business or practice need. Clarifies engagement expectations, service needs, escalation paths, and measures of stakeholder satisfaction in partnership with IS service owners. Works with IS to resolve issues and improve stakeholder experience and service delivery. Acts as the liaison between legal and business stakeholders, technology teams, and support teams.
Partners with IS, project teams, change management, and stakeholders to support implementation, drive adoption, gather feedback, measure outcomes, identify follow-on improvements, and coordinate training. Builds IS's understanding of legal and business needs and helps educate stakeholders about emerging technologies, including AI. Helps legal practice groups and business departments understand available IS capabilities and how those services can support business objectives and improve adoption. Assumes additional responsibilities as assigned.
Demonstrates a strong commitment to professionalism, delivering high-quality service, and maintaining a positive, solution-oriented ("can-do") approach. Effectively supports internal departments, external clients, and vendors through clear, courteous communication via electronic correspondence, telephone, and in-person interactions.
Required Skills

Strong stakeholder service orientation, with the ability to build and maintain effective relationships within, across, and outside organizational boundaries. Significant knowledge of law firm technology, artificial intelligence, legal workflows, and lawyer work practices, with the ability to assess the practical impact of technology on legal and business processes.
Ability to understand legal practice group and business department needs, translate those needs into IT-specific requirements, and develop business cases and business requirements documents. Strong analytical and problem-solving abilities, including the ability to assess benefits and risks, propose practical technical strategies, and meet challenging deadlines.
Communicates clearly and effectively with technical and non-technical audiences, both orally and in writing. Identifies and acts upon opportunities for continuous improvement, encourages prudent risk-taking and alternative approaches, and helps stakeholders navigate periods of change and uncertainty. Familiar with systems development life cycle (SDLC) concepts. Remains open to technological change as generative AI becomes more integrated into the firm's practice, actively develop comfort with new tools, and adapt how work is performed to support efficiency and innovation.
Education:

JD strongly preferred. Bachelor's degree required; concentration in Computer Science, Management, or a related field preferred.
Required Experience

7–10 years of relevant experience in legal technology, law firm operations, practice support, or a related field strongly preferred. Knowledge of law firm processes and lawyer workflows is strongly preferred.
Why Join Us?
A values-driven firm that fosters collaboration and respect. The hiring range for this position is $168,800 - 211,000 annually, with final compensation based on experience, qualifications, and internal equity. This position is eligible for a Hybrid Schedule. Medical, dental, and vision insurance. 401(k) with company match and profit-sharing options. Paid time off and holidays.