Adaptive Programs Supervisor

Adaptive Programs Supervisor

Title: Adaptive Programs Supervisor Reports To: Program Manager Department: Coaching FLSA Status: Non-Exempt Classification: Full-Time Hourly Location : Site-Specific
The Why:
Mesa Rim's vision is to improve the quality of life of our community. We believe climbing can be transformative and we're driven to inspire lifelong climbers who seek learning, self-growth, and connection with the community. The Adaptive Programs Supervisor brings this to life by leading an Adaptive Climbing Program that ignites, inspires, and supports climbers of all abilities.
The How:
As the Adaptive Programs Supervisor, you are passionate about supporting and inspiring others, especially in service of the non-traditional climbing community. You are an experienced climber who is motivated to introduce others to the sport and lifestyle and does so through strategic community. You support in pushing the boundaries of climbing and creating inclusive programming that positions Mesa Rim as a leader in the climbing industry.
The What:
Operational Excellence: The Adaptive Programs Supervisor is responsible for the supervision of assigned adaptive programs at designated Mesa Rim site; The Adaptive Programs Supervisor leads in accordance with operational standards and ensures operations of all assigned programs run smoothly and meet established goals.
Develop and lead implementation of programs and event offerings with a focus on inclusion, education, safety, innovation, and inspiring lifelong climbers. Programing includes but is not limited to: MesaRim/ParaCliffHangers meetups, Weekly youth Adaptive Recreational Teams, Adaptive private instruction program, Parkinson's climbing program, Partner events and meet-up groups, Adaptive seasonal camps
Serve as community point of contact for all adaptive program-related inquiries (offerings, schedules, events, pricing, etc.), troubleshooting issues, maintaining adequate staffing, and completing all administrative tasks (payments, tips, etc.); update/revise any operational practices or procedures as necessary
Create staffing ratios and collaborate on pricing structures for adaptive events and programs
Point of contact for Financial Management Services and the San Diego Regional Center to secure individual funding for programs Oversee program operations, working with supervisor to execute annual and quarterly strategies to ensure programs are aligned with company goals and committed to continuous improvement
Collaborate with leadership team to create an inclusive experience for adaptive climbers (route setting, fitness, front desk, etc)
Attend external events, representing Mesa Rim and building professional relationships as needed
In collaboration with the Marketing Department, create content for communication across media platforms including newsletter, social media, and in gym signage
Create curriculum and lead staff training for adaptive climbing events
Regularly monitor and report on assigned metrics including participation, labor and engagement
Possess advanced and detailed knowledge of all Mesa Rim offerings (climbing, yoga, fitness, Pro Shop knowledge, setting, youth programs, etc.) and share this knowledge with community
Leadership Excellence: The Adaptive Programs Supervisor is responsible for communicating the Team Mesa Rim vision and guiding, inspiring, and motivating the efforts of their team in support of that shared vision.
Manage and develop direct reports through all stages of Employee Lifecycle (recruiting and onboarding/training, performance reviews, disciplinary actions, off-boarding, etc.), following established protocols and adhering to Core Values
Approve direct reports' timecards, holding team accountable to established timekeeping and payroll protocols
Manage scheduling of direct reports through UKG software
Oversee private instructors using Acuity software, ensuring adequate availability among instructor pool
Foster team camaraderie and cultivate culture of direct communication
Dedicate approximately 20% of work time to instruction presence and 80% to administrative functions; maintain on-site presence during events with extenuating circumstances
Make critical decisions when necessary for the well-being of customers, staff, and the facility, in such areas as safety and emergencies, money handling, and customer experience
Set examples of professional behavior and excellent customer service at all times
Serve as a Mesa Rim cultural example, consistently demonstrating and holding others accountable to Mesa Rim Core Values
Other work-related duties as assigned
Hours vary and minimums may be required according to the needs of business operations at each location
Must-Haves:
Must be at least 18 years of age
Must have High School Diploma or equivalent
Must contribute to Mesa Rim Climbing Center culture
Must have ability to seek and accept, as well as give, critical feedback in a professional manner
Must demonstrate a positive attitude and be a team player
Must have a drive to grow professionally
Must have at least 5 years climbing experience, including proficiency in indoor and outdoor climbing
Must have at least two years adaptive coaching experience or equivalent
Must have experience in technical rigging including pulley systems and alternative harnessing
Must have at least two years of experience developing climbing programming and experience successfully engaging adult and youth climbing communities
Must adhere to the Coach/Athlete Code of Conduct at all times
Must demonstrate excellent organizational, documentation and written communication skills
Must be able to manage and prioritize administrative tasks
Must demonstrate excellent customer service and logistical skills
Must enjoy working with youth and adults
Must demonstrate an inclusive coaching philosophy that fosters community, builds confidence, and nurtures individual development on and off the walls
Must be able to communicate in a professional manner with participants, parents, and members of the public on behalf of Mesa Rim
Must be able to work in an organized and transparent manner
Must be able to independently problem solve using sound judgment
Must pass criminal and sex offender background check prior to start of work
Nice-to-Haves:
Previous supervisory experience preferred
Current First Aid & CPR Certification preferred
Experience with ACI preferred
Climbing certifications such as SPI or CWI
Get Stoked For Access To:
Being part of an amazing team and company culture that focuses on personal and professional growth, authentic communication, and genuine care for one another
A competitive benefits package, including employer-subsidized medical, dental, and vision insurance, retirement plan with employer-match, and an Employee Assistance Program
A robust Paid Time Off package
Professional leadership + life coaching among other professional development opportunities
Mesa Rim membership, access to Mesa Rim classes, pro-deals, and Pro Shop discounts
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit in a harness, climb or balance; stoop, kneel, crouch, or crawl; utilize manual dexterity to handle or feel; use both hands at the same time; reach overhead with arms; walk up and down stairs, and grip with hands; walk on hard/soft and even/uneven surfaces; use a computer; talk, yell and hear. The employee may frequently be required to do physical work lifting and/or moving up to 25-50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to loud noise, airborne particles, dry conditions (non-weather), and occasionally exposed to falling objects, trip hazards, risk of moving mechanical parts, mechanical burn and bodily fluid.
Pay Range: $25.50-$31.50