Advanced
Specialist, UX Researcher
Location: US, Remote
Role Overview:
Pearson Virtual Schools is seeking an User Experience (UX) Researcher to lead end-to-end user research that shapes product strategy and improves customer experiences across Pearson's AI-powered learning platforms. In this role, you'll partner closely with Product Management, UX Design, Engineering, Data Analytics, and business stakeholders to identify learning goals, reduce uncertainty, and drive data-backed decisions through mixed-method research. You'll design and execute studies, synthesize findings into clear insights and recommendations, and communicate them in compelling ways that influence product design, roadmap prioritization, and investment decisions. You'll also help elevate research operations through strong rigor, thoughtful storytelling, and advocating for users while balancing business goals and delivery constraints
We are looking for candidates who are excited to investigate challenging questions about the mindsets and behaviors of the various users using Pearson products. Candidates should be well-versed in best practices to avoid bias, experienced with a range of methods, and able to clearly communicate findings to stakeholders across the organization.
This is a primarily remote role, with occasional travel for in-person collaboration with colleagues and customers.
Responsibilities
Demonstrates a strong understanding of human behavior and customer bias, using skilled interviewing techniques to uncover underlying needs and inform product decisions.
Work closely with customers to responsibly recruit educators, students, and parents, with sensitivity to consent, privacy, and trust.
Uses the latest AI tools to scale research efforts, streamline workflows, and synthesize insights across diverse data sources.
Partner with Product teams to define and maintain clear research agendas and roadmaps. Develop primary research questions and objectives aligned to business strategy, ensuring research addresses critical knowledge gaps.
Select appropriate qualitative and quantitative research methods, develop comprehensive research plans, execute high-quality studies, and maintain effective touchpoints with cross-functional partners throughout the process.
Apply expertise in human behavior and human factors to analyze and synthesize research data, producing clear, actionable insights that directly address research objectives.
Influence product strategy through research-driven insights, advocating for user-centered decisions and helping stakeholders understand the value and impact of research.
Presents research findings, recommendations, and solutions to senior leadership with clarity, confidence, and executive presence.
Conduct market research and competitive analysis to identify trends, gaps, and opportunities that shape product direction.
Ensure regulatory, compliance, and privacy considerations are factored into user recruitment and data collection.
Foster a culture of collaboration, shared ownership, and continuous improvement across teams.
Other duties as assigned.
Requirements
5+ years' proven success leading user research projects with demonstrated impact.
Bachelor's degree in a relevant field (HCI, Psychology, Human Factors, Social Sciences, etc.) or equivalent experience; Master's preferred but not required.
Strong command of qualitative and quantitative methods; knows when to use what.
Work samples demonstrating experience and deliverables (e.g., research plans, reports, presentations, etc.).
Familiarity with common research/design tools (e.g., usertesting.com, survey platforms, testing tools, repositories, Figma) and strong organizational habits.
Experience collaborating with cross-functional teams in product development, including UX Design, Product Management, Engineering, and Analytics.
Good time management skills and extremely detail-oriented.
Comfort working across multiple workstreams and able to adapt to changing priorities.
An ideal candidate will also have
Experience working in the EdTech or Education fields.
M.S. in Human Factors, HCDE, Statistics, or Cognitive Psychology.
Experience working with Jira, Jira Product Discovery, Usertesting.com, Qualtrics, Google Analytics, and MixPanel.
Experience with accessibility and inclusive design practices.
Experience working with Agile software development and Continuous Discovery.
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:
The minimum full-time salary range is between $120,000 - $135,000.
This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
Applications will be accepted through 30th June. This window may be extended depending on business needs.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job:
UX Design
Job Family:
PRODUCT
Organization:
Virtual Learning
Schedule:
FULL_TIME
Workplace Type:
Remote
Req ID:
23230
#LI-REMOTE
Advanced Specialist, UX Designer
Pearson · Multiple locations · Remote ·
- Pay:
- $120,000-$135,000/yr
- Job type:
- Full Time
About Pearson
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology—and each other to surpass these boundaries—we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Pearson’s Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a “Top Workplace” by the Baltimore Sun for three consecutive years and a “Best Place to Work” by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed to expanding quality education through technology, and helping students achieve both academic and personal success.
Pearson Online & Blended Learning is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.
The following equipment will be provided to you by the company as a full-time employee:
- Laptop and phone
- Headset
The following equipment will need to be provided by you, as the employee, when working from home:
- 2nd monitor (required)
- Mouse (required)
- Keyboard (required)