Customer Specialist - Silverdale

At ASB, we put our customers at the heart of everything we do. As we continue to transform our Advice Centres, we’re looking for people who are passionate about delivering great customer experiences to join our Silverdale Branch team In Auckland.

No banking experience? No problem. We welcome applicants from retail, hospitality, or any customer-facing background—we’ll teach you the rest.

About the role
As a Customer Specialist, you’ll support customers with a range of everyday banking needs while helping them get the most out of our digital and self-service options.

You’ll work across multiple channels and play a key role in keeping the branch running smoothly—all while building meaningful customer relationships.

This is a full-time role (40 hours per week, Monday to Friday).

About you
You’ll thrive in this role if you:

Enjoy working with people and building strong relationships

Learn quickly and adapt to new situations

Feel confident asking questions and understanding customer needs

Are keen to help customers embrace digital banking tools

What’s in it for you?

Health, life and income protection insurance

Career development and internal growth opportunities

A supportive, inclusive team environment

To serve a diverse community, we need a diverse organisation. We encourage applicants from all backgrounds who bring unique perspectives and thinking styles that add to the culture and performance of our team.

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