Account Manager

About the Position
We are looking for a Senior Account Manager with experience supporting enterprise‑level clients in SaaS and marketing technology environments. In this role, you will work with your account lead to manage a portfolio of strategic customer accounts—primarily Fortune 500 companies and top‑tier agencies—ensuring satisfaction, retention, and account growth.

You’ll serve as a trusted partner to customer stakeholders, helping them get maximum value from our platform and navigate today’s fast‑evolving AI‑driven marketing landscape. Working closely with your Account Lead and cross‑functional teams, you’ll play a critical role in delivering results, surfacing opportunities, and maintaining strong client relationships.

What You’ll Be Doing

Manage day‑to‑day relationships

with your account lead for a set of strategic customer accounts, ensuring high levels of satisfaction and engagement.

Support the development and execution

of account plans aligned with customer objectives and internal growth goals.

Act as a strategic partner

to mid‑ and senior‑level customer stakeholders, helping them understand and apply product capabilities to meet their goals.

Identify opportunities

to increase product adoption and drive account expansion in partnership with your Account Lead and Sales.

Collaborate cross‑functionally

with your account lead, product, support, marketing, and sales teams to deliver a seamless customer experience.

Monitor account health

through usage data, feedback, and customer sentiment to proactively address risks and improve outcomes.

Support renewal and upsell efforts , including coordination of deliverables, documentation, and stakeholder communication.

Stay informed

on industry trends, customer use cases, and best practices to provide relevant, forward‑thinking recommendations.

Help develop case studies, insights, and reporting

that add value to the customer and internal teams.

Qualifications

3–5 years of experience

in account management, client success, or strategic partnerships—ideally in a SaaS or marketing tech environment.

Proven ability to

manage enterprise customers

and support complex account needs with a consultative approach.

Strong

communication and presentation skills , with the ability to build trust with both technical and business stakeholders.

Comfortable working with

data and analytics

to extract insights and inform strategy.

Organized and detail‑oriented, with the ability to

manage multiple accounts and deliverables

in a fast‑paced environment.

Experience working cross‑functionally with internal teams (sales, product, support, etc.) to deliver customer outcomes.

Proactive, solutions‑oriented mindset

with a passion for customer success.

Experience working with

AI‑driven marketing platforms , Martech stacks, or digital media solutions is a plus.

Excellent verbal and written communication abilities.

Startup‑ready mentality—excited by the challenge of building from scratch and thriving in ambiguity.

High energy, self‑starter attitude with a bias toward action.

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