Sales & Service Manager - Fashion Valley

OVERVIEW
The Sales & Service Manager is a critical member of the store leadership team accountable for bringing ALO’s business and guest experience strategy to life in the store. This role requires passion for business targets, sales, guest experience, and elevating talent to meet ALO's guiding principles. The primary focus is ensuring an exceptional guest experience throughout the store.

RESPONSIBILITIES

Investigate and root cause sales opportunities, partnering with the General Manager to address process or system gaps.

Oversee the Sales & Service team to deliver an exceptional guest experience through assessing guest connection, technical product education, and coaching for improvement.

Build client relationships daily with customers.

Ensure effective sales floor coverage through workforce solutions and lead selling initiatives throughout the store.

Partner with the General Manager to develop and implement the Sales & Service strategy for the store.

Represent the business in meetings and on conference calls with the General Manager.

Review, monitor, and partner with the General Manager to manage the budget, reporting, and other business data, including metrics such as expenses and sell‑through.

Plan business workflow to protect optimal performance.

Ensure the Sales, Service, and Community team embodies ALO’s mission and guiding principles to communicate effectively with guests.

Lead the team through accountability, regular coaching, talent development, and effective communication across Operations and Visual teams.

Establish internal & external pipeline through succession planning and recruitment strategy.

Write a schedule that prioritizes the best business strategy in partnership with the General Manager/Store Manager.

Oversee execution of deliverables on the ALO Sales and Service Model to maintain operational efficiency.

Collaborate and implement the General/Store Manager’s vision, working cross‑functionally with business partners.

Demonstrate ability to navigate the organization balancing business need and brand culture.

Schedule flexibility: full‑time employees must be available for opening, closing, and weekend shifts, and able to work during the company’s blackout period from Thanksgiving through the first week of January.

QUALIFICATIONS

3‑5 years of retail or related industry leadership experience.

Working knowledge of MS Office (Word, Excel, Outlook).

Extraordinary interpersonal and communication skills, both verbal and written.

Agile with the ability to handle multiple tasks in a changing environment.

Independent work ethic, time management skills, and personal accountability.

Requires constant movement in and around all areas of the store.

Aligns with and embodies ALO’s guiding principles.

Physical ability to lift, push, carry or otherwise move up to 50 pounds.

Physical ability to lift, bend, kneel, climb, crawl, twist, and safely climb up/down a ladder.

Physical ability to stand and move for an entire shift.

BENEFITS

Generous employee discount for ALO and free membership to ALO Wellness Club, including access to hundreds of streaming fitness and yoga classes.

Competitive medical, dental, and vision plans, with additional benefits such as virtual mental health access and new‑parent support (full‑time employees).

401(k) with company matching (full‑time employees).

Monthly store incentives.

Clothing allowance.

Free yoga classes at select Sanctuaries.

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

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