Broadband Specialist I

Who We Are
Since 1995, Mediacom Communications has become a coast‑to‑coast presence with operations in 22 states and a team of more than 4,000 people. Our mission is to bridge the digital divide by offering faster, more reliable internet, expanded TV choices, and superior technology in home security and phone service.

Position: Broadband Specialist I (Field Technician)
Position Overview
As a Broadband Specialist I you will be primarily focused on new installations of cable television and broadband services. You’ll operate a company van, visit customer homes, and represent Mediacom to our customers. Your daily duties will include installation, changes of service, outlet installation, disconnection of service, payment collection, and special installation requests.

Company Benefits

Company provided vehicle and gas card

Paid on‑the‑job training and opportunity for rapid promotion

Tools, tablet, and phone supplied by the company

Health, vision, and dental insurance

Paid vacation, holidays and flex paid time off

401(k) with generous company match

Performance bonus potential

Employee discounts on Mediacom services; reimbursement where services are not available

Education enrichment up to $5,000 per year for qualified employees

Company provided uniforms and boots

Employee wellness program

Position Responsibilities

Complete customer drop installations from tap to antenna terminals in single and multi‑unit dwellings

Perform new connects, reconnects, requested and non‑pay disconnects; add outlets; install and/or remove converters; upgrade or downgrade service

Analyze picture quality and judge acceptance of delivered picture after installation

Use hand tools, connectors, fasteners, and wire to perform cable work

Read signal levels with field strength meter and resolve installation problems

Climb poles, ladders, or other structures using proper safety equipment

Lift and carry loads up to 100 lbs; work in tight or crawl spaces

Use and maintain VOM or DMM for testing voltage

Read drop system layouts from blueprints

Inform customers of FCC rules and company policies

Drive company vehicles and maintain them; use bucket truck as needed

Generate additional revenue through effective sales techniques and upselling of products

Assist with cleanup, salvage of materials, and general support as directed

Ensure all work meets applicable codes, guidelines, company procedures, and safety practices

Position Requirements

No experience required

High school diploma or GED

Valid driver’s license with a satisfactory driving record

Basic mechanical and consumer device knowledge

Good customer and coworker communication skills

Ability to work in high or tight spaces

Ability to work in all weather conditions and at various heights

Flexible work hours, including evenings, weekends, holidays, and overtime as needed

Physical Requirements

Frequent handling of heavy objects (approximately 50–100 lbs) and heavy hand tools

Equal Employment Opportunity
Mediacom Communications is committed to Equal Employment Opportunity for all employees and applicants. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. These protections extend to all employment policies, practices, and actions including recruitment, hiring, job assignments, performance management, rewards, promotions, training, reassignments, discipline, and separations.

Salary Range : $14.25 – $15.25 per hour. Compensation may vary based on experience, skills, education, and certifications.

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