Mitigation Contents Manager

Benefits

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Do you love helping people through difficult situations?
Then, don’t miss your chance to join our franchise as a member of our contents team! As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”

Primary Responsibilities

Manage the customer experience and overall customer satisfaction.

Manage the client experience and overall client satisfaction.

Provide priority response to potential customers.

Develop scope of work for projects and review estimates.

Negotiate customer and/or client approval of project scope and estimate.

Schedule crews and resources to provide service on active projects.

Coordinate and oversee Restoration services with crews and subcontractors.

Document and/or review job file to support the services provided.

Maintain communication with internal and external stakeholders.

Manage Production/Restoration expenses.

Manage equipment and materials (assets).

Follow and oversee safe work practices and adherence to safety and risk management guidelines.

Train Production/Restoration personnel.

Recruit Production/Restoration personnel.

Manage Production/Restoration personnel. Continued development of leadership and management skills, as well as restoration expertise.

Other tasks/duties as required by employer.

This is a management position occasionally working in an office environment; however, frequent field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.

Education and Experience Requirements

High School Diploma/GED required, Associates or Bachelors degree

Must be able to lift fifty pounds and work independently

Must have a valid driver's license and dependable transportation, public transportation is not available.

Schedule

Monday to Friday, 7:30-4:30 with flexibility with after hours and weekend work

Pay Rate
Starts at $20-25/hour based on experience, with possibility of overtime pay and increases based on merit.

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