Customer Experience Specialist

Answering incoming phone calls in a friendly manner

Respond to customer inquiries, schedule appointments, and route calls to the appropriate department or contact person

Handle customer complaints and concerns with empathy and work to resolve issues

Enter customer sales orders into the company’s order management system

Process purchase orders for parts and supplies needed for installations and repairs

Maintain accurate and up-to-date records of orders

Scan and file documents related to sales, purchases and customer accounts

Order office supplies and parts as needed

Assist with other general administrative tasks as required

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