Get Connected Program Manager

Overview
The mission of MHAOhio is to transform how people think about mental illness, make it easier to get help, and give people the support they need to get better and stay better. Our guiding principles include responsibility, respect, inclusivity, expertise, trust, communication, emotional health, and equity. We are committed to recruiting and continually cultivating a diverse and inclusive workplace.

Supervision
Reports to the Get Connected Program Director.

Schedule
Hybrid remote in Columbus, OH 43215. Work hours are generally 8:30 am – 5:00 pm Monday through Friday, flexible based on work demands and in consultation with a supervisor, 40 hours per week. This is a full-time, exempt position. Some evenings and weekends are required for support group coverage.

Program Responsibilities

Manage the daily operational elements of the Get Connected (GC) Program in Franklin County in collaboration with the Get Connected Team

Assist and advocate for program participants by providing the following GC Care Navigation services:

Timely information and referral services for program participants who are seeking behavioral health services in Central Ohio

Provide system navigation and community resource linkage to program participants who have experienced difficulty connecting to care due to psychosocial or systemic barriers

Serve as a 3rd party intermediary for program participants who need assistance navigating a provider’s client rights and grievance policy and process

As a member of the GC Program Team, provide the following core program services on an as‑needed basis:

Answer the GC Program Care Navigation line, respond to incoming text messages, monitor the GC Program email inbox, and handle incoming referrals

Provide facilitation coverage for mental health support groups

Assist with the maintenance and development of the GC Program’s client database

Manage operational elements of GC Programming that specifically address the care needs of the older adult population

Provide GC Care Navigation services to older adults age 60 and older

Liaise with mental health providers, agencies, and related programs in the Central Ohio community that serve older adults to develop and maintain referral relationships

Manage information for providers who serve older adults within the GC Program’s provider referral directory

Assist in the continuous development and updating of GC Program policies and procedures, in collaboration with the program director and GC Program team, with a focus on serving the older adult population

Collaborate with the GC Program Director on management of funding proposals, program evaluation, and data reporting related to older adults served by the program

Balance individual daily direct service workload with other job responsibilities in accordance with program policies and procedures

Consistently participate in agency and program events, groups, activities, and work collaboratively with agency staff

Other duties, within reason and scope of the position’s primary duties, may be assigned after consultation between the employee and supervisor

Salary
$48,000 – $53,000 per year. Salary commensurate with experience and other qualifications.

Required Qualifications

Education in social services or related fields

Experience working with diverse communities

Strong mediation and de‑escalation skills

Strong verbal, written, and organizational skills

Comfortable working with individuals living with mental health and substance use disorders

Valid driver’s license or means of transportation

Preferred Qualifications

At least five years’ experience working in the social services field serving the older adult population

At least five years’ experience working in the mental health/SUD system in central Ohio

Experience with web‑based databases, Microsoft Office 365 applications, and macOS

Benefits Offered

80% employer‑covered medical, dental, and vision insurance policies starting 30 days after hire

100% employer‑paid life insurance policy starting 6 months after start date

Access to a 403B plan

Mileage and technology reimbursement (where applicable)

Agency‑paid professional development (up to a certain amount)

12 days of accrued, paid vacation time and 12 days of accrued, paid sick leave

11 paid holidays; 2 paid personal days; 5 paid mental health days available to use as needed

Additional PTO for bereavement (up to 5 days) and parental leave (9 weeks)

Paid self‑care hour on full days of direct support

Employer is EOE/AA/M/F/D/V.

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