Emergency Communications Specialist - EMS LifeEvac - Rotating

VCU Health's LifeEvac is an extension and representation of our academic medical center, which provides the highest standard of care in the region across all medical specialties. Through air and ground support, we transfer patients from the scene of accidents and other medical facilities to VCU Medical Center, with paramedics and nurses who begin advanced, specialized treatment while en route.

Licensure, Certification, or Registration Requirements for Hire

Emergency Medical Technician

Basic (EMT-B) Licensure or Emergency Medical Dispatch (EMD)

Certification or Registration Requirements for Continued Employment

Maintained EMT-B certification

CPR Certified Flight Communicator Course (sponsored by the International Association of Medical Transport Communication Specialists) is required within 2 years of hire.

Experience Required

Minimum of one year of active emergency medical services (EMS) experience or 911 dispatch experience.

Experience Preferred

Two (2) years of active EMS or communications center experience.

Education/Training Required

High school graduate or GED

Education/Training Preferred

Emergency Medical Dispatch Certification (EMD)

Responsibilities
The Emergency Communication Specialist is one of the first points of contact for patients, prospective patients, discharge planners, insurance companies/brokers, physicians, facilities, 911 dispatch centers, and other Emergency Medical Services (EMS) agencies and is a central link in the safe transfer and transport of patients. This position is primarily responsible for emergency flight operations for VCUHS air medical teams, which includes call intake for scene responses and inter-facility flights, dispatching the flight team, flight following, and coordinating helicopter operations with landing zone coordinators, security/police officers, at sending and receiving facilities. When not actively working through flight requests, the Emergency Communication Specialist is responsible for taking emergency and non-emergency ground, ambulance transport requests.

Independent actions required: Work is performed in a complex environment that includes emergency ambulance and helicopter dispatch operations.

The Communications Specialist I provides oversight of ground ambulance operations in the Communications Center and assumes responsibility for overall performance of the shift.

Must demonstrate sustained proficiency in multi-tasking and effective communication skills focused on customer service.

Additional Position Requirements

Rotational hours (Day, Evening, Night)

Hours may vary and shift holdovers may be necessary to assist the team when emergency call volume is high.

Age Specific groups served: All

Physical Requirements

Activities: Prolonged sitting, Repetitive motion

Mental/Sensory: Strong recall, Reasoning, Problem-solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking

Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change

EEO Employer/Disabled/Protected Veteran

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