Lead Audio Visual Technician Job at Synergis in Milwaukee

A/V Field Service Technician – L3 / Site Lead

6-Month Contract to Hire

Synergis’ client, a services organization focused on connecting people, technology and experiences, has engaged us in a search for an A/V Field Service Technician – Site Lead (L3) to join their expanding team! This senior-level role is responsible for providing advanced technical support, troubleshooting and repair of audio‑visual systems at an assigned client site in the Milwaukee, WI area, while also serving as the primary on‑site lead for day‑to‑day operations, team coordination, and client relationship ownership. Environments supported range from corporate conference rooms to control center technology.

Background and Scope

Serve as the primary on-site lead, acting as the main point of contact for the client and the escalation anchor for all site-level technical issues

Oversee day-to-day site operations, including task assignment, workflow coordination, and quality of work performed by on-site team members

Own the client relationship at the site level, ensuring superior client satisfaction and the renewal and growth of the onsite support agreement

Troubleshoot system issues and resolve issues with efficiency and quality; serve as final on-site escalation for complex or recurring faults

Troubleshoot, verify, and document performance using a wide range of test equipment

Provide a superior level of support to clients during maintenance and repair of AV equipment

Conduct Preventative Maintenance visits to ensure all client AV systems and rooms are operating at optimum levels

Work with programmers to load updated Control Programming Files and test changes as needed

Coordinate resolution with internal Engineering, remote support teams, and Manufacturers as necessary

Act as the liaison with the Account Representative and Sales Teams to advance any client-requested or necessary room upgrades

Work with manufacturers to secure return authorizations and/or parts replacements related to field service tickets

Track all time including travel and labor associated with field service tickets via the client’s ticketing system

Produce summary and detailed reports on site activity, open issues, and system health for client and management review

Articulate troubleshooting actions, next step actions, recommendations and/or resolution prior to leaving client or before end of day where possible

Provide operational support for meetings and events as required

Coax, ethernet and fiber optic cable testing and troubleshooting

Develop and manage an inventory tracking/recording mechanism for all site AV assets

Responsible for maintaining personal licenses, certifications and qualifications

Requirements

3+ years of AV support experience in a corporate/enterprise environment required

Prior experience in a lead, supervisory, or senior technician capacity strongly preferred

Troubleshooting experience with video walls, control systems, and DSP

Advanced competencies in Crestron and QSC control systems

Experience with video conferencing, unified communications (UC), and collaboration platforms including Zoom and MS Teams

Able to read and understand functional design drawings, cable riser diagrams, and architectural drawings

Superior client relationship management is a requirement for this position (i.e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters)

AVIXA CTS Certification required or must be obtained within first 90 days

Familiarity with a wide range of audio, video and networking equipment

Knowledgeable of low voltage electrical concepts i.e., Ohm’s law

Intermediate to advanced networking skills

Preference will be given to those applicants possessing any of the following:

AVIXA CTS, Biamp, Crestron, or Networking/IT related certifications

Experience with brands including Logitech, Shure, QSC, Ross, Dante Audio, Matrox, and related AV platforms

Previous experience as a site lead or primary client-facing technician

Experience supporting and mentoring junior technicians

Experience supporting internal and external client relationships at a senior level

Forward-thinking individual, with diligence and efficiency in multi-tasking

Excellent communications and client service skills, with consistent follow-through

Detail oriented and technically savvy

Other

Associates degree / high school diploma is a minimum requirement for this position; postsecondary or technical school degree preferred

Must have a valid driver’s license and adhere to insurance requirements

Demonstrate a legal ability to work within the United States via I9 verification. Ability to work for any US based company without sponsorship

Some after-hours / weekend work may be necessary on an occasional basis

Any offer of employment will be contingent on the successful completion of a full background check, drug screening and driving records check

Must be local to Milwaukee, WI (no relocation)

About Our Client
Our client is enabling a digital future‑connecting people, technology and experiences, where and when it matters most. When done right, digital communication empowers human connection, and our client’s solutions are experienced by millions every day. With 2,000+ employees in 50+ locations worldwide, they are a global organization serving local needs.

The compensation range for this position is $40 to $45 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location).

*Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA)

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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