Chase is committed to building industry-leading identity capabilities to secure the financial ecosystem, enhance user experience, and drive business growth. As Product Director on the Identity team, you will play a critical role in developing and delivering innovative identity solutions—including identity verification, identity lifecycle management, and digital identity externalization. You will work cross-functionally with technology, design, and business partners to launch products that make Chase synonymous with trust.
Key Responsibilities
- Product Development:
Drive the definition, delivery, and continuous improvement of identity products and features (., identity lifecycle management, identity graph, consent management, digital identity solutions). - Execution & Delivery:
Translate strategic vision into actionable product roadmaps, requirements, and user stories. Manage product backlogs and prioritize features based on business impact, customer needs, and technical feasibility. - Cross-Functional Collaboration:
Partner with engineering, design, data, and business teams to deliver robust, scalable, and secure identity solutions. Support go-to-market and commercialization efforts for digital identity products. - Stakeholder Engagement:
Communicate product plans, progress, and results to stakeholders. Gather feedback from internal and external partners to inform product decisions. - Market & Industry Awareness:
Stay current on digital identity trends, standards, and regulatory requirements. Support efforts to align Chase’s identity products with industry best practices. - Metrics & Outcomes:
Track and report on product KPIs (., adoption, conversion, user experience, fraud rates). Use data to inform decisions and drive continuous improvement.
Core Competencies
- Product Management:
Experience managing technology products from concept to launch, preferably in identity, data management, or security domains. - Analytical Thinking:
Ability to analyze data, customer feedback, and market trends to inform product decisions. - Collaboration:
Strong cross-functional partnership skills; able to work effectively with engineering, design, business, and external partners. - Communication:
Clear and concise communicator, able to articulate product vision, requirements, and results to diverse audiences. - Execution:
Results-oriented, with a track record of delivering on product milestones and driving measurable outcomes. - Adaptability:
Comfortable working in a fast-paced, evolving environment; able to pivot as priorities shift.
Qualifications
- 10+ years of product management experience in technology, preferably in identity, data, security, or financial services.
- Demonstrated success in launching and scaling technology products or features.
- Familiarity with identity lifecycle management, consent management, digital identity, or related technologies is a plus.
- Experience working in cross-functional teams and managing multiple stakeholders.
- Strong analytical, organizational, and problem-solving skills.
- Excellent written and verbal communication skills.
- Bachelor’s degree required; advanced degree or relevant certifications preferred.
Success Metrics
- Delivery of key product milestones and features on time and within scope.
- Growth in adoption and usage of identity products and solutions.
- Positive feedback from stakeholders and partners.
- Achievement of product KPIs (., conversion rates, user experience scores, security benchmarks).