Bauer’s Intelligent Transportation is looking for an account manager to join our highly successful sales team in San Francisco. Bauer’s IT is the Bay Area leader in luxury bus & shuttle service for individuals and the enterprise. Established in 1989 by Gary Bauer, Bauer’s IT is committed to exceptional, environmentally conscious service.
Essential Duties and Responsibilities
- Oversee scheduling of regularly assigned project personnel and arrange the assignment of backup personnel
- Oversee distribution and/or collection of daily and monthly operating reports and summaries
- Ensure maintenance of project accounts and accuracy of monthly invoices
- Respond quickly to operational problems and customer complaints
- Act as liaison between Bauer’s IT and the assigned account
- Develop and implement program and department policies, goals and objectives
- Develop program operating procedures and records maintenance system
- Manage personnel in transportation programs including recruitment, training, supervision, and evaluation
- Develop and maintain staff relationships to achieve high staff morale, productivity, teamwork, and retention
- Responsible for budget forecasting and control, establishes and maintains maximum program services and purchasing within the limitation of budgetary constraints
- Ensures that the program is compliant with local, state, and federal government regulations
- Responsible for chartered services within the account, including quotes, bookings, and management of special events
- Provides for quality assurance of program performance
Knowledge, Skills and Abilities Required
- A customer-oriented commitment to quality improvement
- An excellent leader and educator who demonstrates a “can-do” attitude
- Excellent verbal and written communication skills; proficient in Microsoft Office products and various operating systems
- Knowledge of industry specific training in aspects of paratransit operations
- Knowledge of managing vehicle care and maintenance programs
- Ability to problem solve and work successfully in high-stress situations
Requirements:
- 2-5 years experience as an Account Manager
- Bachelor’s degree in communications, business, marketing, or related field preferred
- Strong problem-solving skills
- Exceptional verbal and written communication skills
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Customer Service and Management
Industries: Ground Passenger Transportation and Transportation Programs
#J-18808-Ljbffr