Account Manager - On Site

Additional Compensation through commission (Commission to be discussed at point of offer)
Company Summary
Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world’s leading language services providers, Sorenson combines patented technology with human‑centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over‑video and in‑person sign language and spoken language interpreting, translation, real‑time captioning, and post‑production language services.
Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority‑owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.
Job Summary CaptionCall is looking for a caring, customer‑service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts. This is a full‑time position with potential for career growth and advancement.
Essential Duties and Responsibilities Generate leads by demonstrating the CaptionCall phone and service directly to eligible users
Manage a territory through in‑person interactions, presentations, and events using direct sales methodologies
When assigned, work with Hearing Care Professionals on the patient certification and referral process
Represent CaptionCall at various events as assigned
Adhere to strict compliance policies set by the company
Utilize the company CRM to log daily activities
The account manager will have access to highly confidential, sensitive information relating to the employees of CaptionCall and must maintain strict confidentiality
Other duties as assigned
Education Minimum: High School Diploma or GED
Knowledge, Skills, and Abilities Ability to meet or exceed Account Manager expectations and maintain established goals set by department management
Ability to work evenings and weekends as needed
Ability to drive and travel via air as needed
Ability to tailor solutions to the unique needs of individual healthcare professionals
Comfortable and clear presentation to large and small groups
Adaptability to various sales situations and environments
Reliability, organization, and punctuality
Independent work capability
Effective communication in English (reading, writing, speaking, listening)
Outside sales or similar experience
Familiarity with assistive devices for the hearing impaired is a plus
Experience working with senior citizens
Basic computer knowledge and experience
Working Conditions and Physical Requirements Daily driving required; must own a reliable, licensed, insured vehicle
Maintain a valid driver's license and a good driving record
Must have a PC and high‑speed Internet connection
Must be able to walk, bend, crawl, kneel, lift, and move furniture as needed
Positive attitude, team player, good interpersonal skills, ability to work across departments
Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. Applicants must possess the requisite integrity to maintain this information in strictest confidence.
Apply at www.captioncall.com/careers
Apply today! www.sorensonvrs.com/svrs_careers
CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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