Sr. Director, Business Operations- Miami, FL (Onsite)

Sr. Director, Business Operations- Miami, FL (Onsite)
Full Time Miami, Miami, FL, US

*This is an onsite role based out of our offices in Doral, FL. This is not a hybrid or remote opportunity.
Position Summary
Loud And Live is seeking a strategic, financially driven, and client-focused Senior Director – Business Operations to lead the business performance, client strategy, and operational success of the company's Events Division.

This executive leadership role is responsible for overseeing the full lifecycle of the event portfolio from business development and client acquisition through scope development, contract review, budgeting, forecasting, operational oversight, and post-event financial reconciliation. The Senior Director is accountable for ensuring every event is strategically positioned, financially successful, operationally executable, and delivered with exceptional client service.

Working cross-functionally with Production, Venue Operations, Concessions, Sponsorship, Marketing, Finance, and Executive Leadership, this role drives revenue growth, operational excellence, and long-term client partnerships while overseeing the overall performance and profitability of the Events Division.

Success in this role will be measured not only by flawless event execution, but by client retention, revenue growth, forecasting accuracy, profitability, and the ability to scale the Events Division through strategic partnerships and operational excellence.

Key Responsibilities
Business Operations & Financial Leadership

Own full financial oversight of the Events Division, including forecasting, budgeting, profitability analysis, and performance reporting

Develop annual operating plans, revenue forecasts, departmental budgets, and staffing models

Monitor event profitability and operational margins while identifying opportunities to improve financial performance

Review and approve event budgets, labor models, pricing strategies, and resource allocations

Oversee post-event financial reconciliation and ensure accurate reporting of labor, vendor expenses, revenues, and event performance

Partner with Finance to manage forecasting, cash flow expectations, invoicing, collections, and financial reporting

Client Services & Business Development

Serve as the executive point of contact for key clients, promoters, agencies, municipalities, venue partners, and strategic stakeholders

Manage inbound event inquiries and guide opportunities through qualification, scoping, budgeting, and execution planning

Lead discovery meetings, site visits, presentations, and operational walkthroughs with prospective and existing clients

Build long-term client relationships that generate repeat business and strategic partnerships

Ensure exceptional client service throughout the event lifecycle from proposal through final reconciliation

Conduct post-event business reviews and identify opportunities for future engagements

Event Scoping & Contract Management

Oversee development of event scopes of work, operational plans, staffing assumptions, and service deliverables

Partner with Sales and Legal teams to review contracts, service agreements, and operational obligations

Ensure project scopes accurately reflect operational capabilities, timelines, and financial expectations

Review change orders, scope modifications, and client requests throughout project lifecycles

Mitigate operational and financial risk through proactive planning and contract management

Revenue Growth & Internal Service Integration

Drive incremental revenue by identifying opportunities to expand event scopes and integrate internal services

Partner with clients to incorporate Production, Concessions, Venue Services, Fabrication, Logistics, Staffing, Hospitality, and other company capabilities into event solutions

Work collaboratively with internal department leaders to maximize cross-selling opportunities and operational efficiencies

Support venue programming initiatives and identify opportunities to increase venue utilization and recurring revenue

Develop strategies to strengthen client retention and grow account value through expanded service offerings

Department Leadership & Operational Oversight

Lead and mentor the Director of Events while establishing performance expectations and departmental objectives

Oversee staffing strategies, organizational planning, and resource allocation across the event portfolio

Review departmental workloads and ensure operational resources are aligned with business priorities

Establish and maintain SOPs, planning processes, reporting standards, and performance metrics

Foster a culture of accountability, collaboration, financial discipline, and exceptional client service

Evaluate new event opportunities based on financial viability, operational feasibility, and strategic alignment

Support executive leadership in long‑range planning, venue programming, and portfolio expansion initiatives

Analyze event performance data and market trends to identify growth opportunities

Develop operational strategies that improve scalability, efficiency, and profitability across the division

Represent the Events Division in executive meetings, client presentations, industry functions, and strategic planning initiatives

Qualifications

8+ years of progressive leadership experience in event operations, experiential marketing, agency services, venue management, hospitality, or live entertainment

Strong background in client services, account management, or business operations with a proven ability to manage executive-level relationships

Demonstrated experience overseeing budgets, financial forecasting, contract administration, and event profitability

Experience developing scopes of work, operational proposals, and service agreements

Strong commercial mindset with the ability to balance client expectations with operational execution and financial performance

Exceptional leadership, communication, negotiation, and presentation skills

Experience managing cross‑functional teams in fast‑paced, project‑driven environments

Ability to oversee multiple high‑profile projects simultaneously while maintaining attention to detail and financial accountability

Proficiency in Microsoft Office, project management software, CRM platforms, and financial reporting tools

Ability to work evenings, weekends, and travel as business needs require

What We're Looking For
We are looking for a business‑minded leader who understands that successful events are built through exceptional client service, disciplined financial management, and operational excellence.

The ideal candidate thinks like an agency executive, leads like an operator, and manages like a business owner—someone who can build lasting client relationships, drive revenue growth, oversee financial performance, and ensure every event delivers both an outstanding experience and a strong business outcome.

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