Customer Growth Specialist

To support customer engagement and retention, the part-time contract-to-hire Customer Growth Specialist will conduct outbound calls and emails to assist families in accessing and using OurFamilyWizard, focusing on account setup, subscription conversion, and renewal recovery in a fully remote environment.
Key responsibilities

Drive customer revenue through outbound calls, emails, and engagement campaigns focused on activation, subscription conversion, and renewal recovery
Assist parents in completing account setup and understanding the value of OurFamilyWizard while encouraging continued platform usage
Maintain consistent outbound activity and meet performance goals related to customer contact rates and conversion metrics

Required qualifications

1+ years of experience in outbound sales, customer retention, or call center environments
Proven ability to meet or exceed activity and conversion goals
Experience managing customer conversations by phone in a professional setting
Comfort navigating multiple systems and accurately documenting customer interactions
Experience in SaaS or subscription services is a plus