Customer Growth Specialist

Customer Growth Specialist

The Customer Growth Specialist owns the day-to-day experience of our customers and plays a critical role in retention and expansion. This role ensures consistent execution, creates proactive visibility, and identifies opportunities to grow within existing partnerships. Success in this role means delivering an experience that makes customers want to stay and do more with us.
Key responsibilities include:
Own and execute the day-to-day customer experience across a defined portfolio
Create proactive communication and visibility before it is asked for
Identify and act on opportunities to expand within existing accounts
Partner with Sales and Operations to ensure alignment between what is sold and how it is delivered
Monitor account health, trends, and risks, and take action early
Resolve issues with urgency and accountability
Maintain accurate CRM updates and contribute to forecasting
Identify patterns and opportunities for continuous improvement
Qualifications include:
Bachelor's degree or equivalent experience
1–3 years in customer-facing or account support roles
Strong communication and organizational skills
Ability to manage multiple priorities in a fast-paced environment
High accountability and ownership mindset
Benefits include:
401(k) or Roth IRA with fully vested 4% match
Health, Dental, & Vision insurance
Flexible schedule
Paid time off
Floating holidays
Competitive environment
Growth opportunity
Voluntary life insurance, short & long term disability, etc.
Company paid life insurance policy