Artistic Power: SaaS Product Specialist (German-speaking, EMEA)

Artistic Power: SaaS Product Specialist (German-speaking, EMEA) Are you commercially savvy, technically succesful, extremely organised and nice with folks? Do you converse fluent German and need to assist shoppers get essentially the most out of a world-class SaaS platform?
Then that is the position you’ve been in search of. Be a part of a lean-by-design, fast-growth and globally recognised B2B SaaS firm as a product specialist targeted on the DACH+ markets.
Our much-loved merchandise are in high-demand and confirmed to make a distinction to our shoppers’ lives. You may be supporting these shoppers with all the things they should uncover, use and finally advocate for our software program merchandise by clear pre-sales discussions, tight onboarding and responsive, pleasant assist.
SaaS expertise (promoting and/or supporting) is obligatory. Sturdy communication expertise, persistence, curiosity, keenness to study, and friendliness are key to success on this position. A powerful industrial intuition will set you aside.
Be a part of our Insurgent Alliance Artistic Power is experiencing super development and as we scale our efforts in 2025 and past, we’re in search of enthusiastic and commercially astute people to affix our various staff of Jedis.
You may be a revered member of our distant world Shopper Success staff and will probably be properly supported with the instruments, information and solutions it is advisable present distinctive ranges of service.
In time, you’ll grasp the Power: realizing the right way to work throughout departments, align with totally different groups and draw on collective experience to assist our shoppers. You’ll have the backing you want at each flip to develop that understanding with confidence.
Obligations Assist prospects discover the particular worth they search (“that is the product you might be in search of”)
Be taught to be a product skilled and confidently exhibit and reply product questions with shoppers and prospects
Develop to be an skilled in SaaS for recognition programmes, with our assist
Present technically correct responses after rigorously testing needed situations
Collaborate with our various worldwide staff to push us on the vanguard of our fields
Onboard and assist DACH+ shoppers on tight schedules
Reply shortly (we’re massive on pace)
Determine and report widespread consumer points for product enchancment
In a position to actually take heed to folks, get to the center of the problem and see it by to decision
Convey appreciation and respect to our shoppers always
Attempt to construct trusting relationships primarily based on honesty and transparency
You’re a native German speaker with business-level English fluency
You’re positioned in Germany or someplace in Europe (UTC +1 or +2)
Minimal 3 years SaaS expertise in a technical pre-sales/assist position
You’ve implausible interpersonal expertise and are a wonderful communicator, verbal and written
A pointy industrial intuition is a significant benefit. Information conversations with function and spot alternatives so as to add actual worth!
You like to speak to folks. 4-five conferences a day solely makes you extra energetic!
You like fixing issues and serving to others remedy theirs
You write in properly constructed sentences and take note of element
Phrases like HTML, CSS, JS, API, Integrations, Dev console, staging & manufacturing environments, GitHub repo, database queries and so forth will not be alien to you. You need not know the right way to work them however you have to find out about them (properly sufficient)
You’re tremendous organised and course of oriented. You’re snug utilizing a number of software program for numerous elements of the position. Now we have a course of (and power) for all the things!
You possibly can work independently, are self-motivated, however get pleasure from being a part of a staff
Working remotely fits you completely, your pure work ethic makes you a excessive performer!
You’ve entry to quick, dependable web and a devoted area to work with out distractions
What we provide Work-life steadiness
Real work-life steadiness, backed by a median staff tenure of over 5 years
38 hour work week, Monday to Friday (your weekends are yours)
20 days paid annual go away
12 days paid public holidays (your native nation/area public holidays)
Your birthday is a vacation yearly
Private improvement and wellbeing
Dedication to continued studying and improvement
A culture of promoting work life steadiness
Entry to psychological health assist
Location and compensation
Full-time position, primarily based remotely wherever inside GMT-2 and GMT+2
Aggressive wage, listed to your expertise and placement
Budget for laptop and workplace tools (pending 6 month probationary interval)
Respect, development and stability
Pleasant, sociable, accountable, collaborative staff (an ideal place to be)
Respect for one another’s time, worth and contribution
Common communication with world staff through chat and video calls
Dynamic, younger, rising tech firm leveraging all the most recent tech instruments and main business tendencies
Steady, bootstrapped, impartial enterprise (no VCs calling the photographs)
The right way to apply Submission is through our system solely, the appliance will take you about 15-20 minutes. Functions from exterior the system is not going to be thought of.
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