Communication Specialist

Position Summary Assists in the coordination and fulfillment of qualified participant communications materials including development of education and enrollment materials, project and timeline management, and oversight of requests by working directly with clients and/or internal associates to ensure achievement of client expectations.
Job Functions, Essential Duties and Responsibilities Manages all elements of creating, producing, and distributing employee benefit plan enrollment materials, including updating fund-specific data and changes as they occur.
Works with other departments to review employee benefit plan specifications and requirements necessary to complete the enrollment process.
Pinpoints and assists in resolving any initial questions, issues, and problems by ensuring all information is stated correctly throughout all enrollment materials satisfying client expectations.
Coordinates the preparation and delivery of completed enrollment kits to clients and/or employees prior to the start of an enrollment period and meetings.
Coordinates large mass mailings by creating mail merge files using document templates and address spreadsheets for mass distribution (both electronic and hard copy).
Monitors project tracking database including new project requests.
Creates, maintains and/or updates reports to management on the status of project activity.
Assists in the supervision of outside resources to ensure quality control and on-time delivery when necessary.
Aids departmental management with all projects as needed.
Coordinates details, creates records, tracks assignments, and follows up on replies relating to special projects as directed.
Provides backup assistance when needed.
Works under pressure to meet strict due dates/timelines; may work overtime with limited advance notice.
Interacts and communicates clearly with all levels within the organization including senior management.
Works in a fast-paced, dynamic environment with a high degree of urgency and accuracy.
Maintains regular, reliable, and punctual attendance.
Protects, secures, and properly handles all confidential data held by Ascensus.
Qualifications Minimum of 2 years of experience or equivalent combination of education and experience.
Employee benefits industry experience required; retirement plan industry preferred.
Demonstrated skills in conducting conference calls and dealing directly with clients.
Must occasionally lift and carry packages of up to 40 pounds.
May occasionally have to stand or sit for long periods of time to perform day-to-day production.
Bachelor’s degree in business preferred.
Proficient in Microsoft Office, Adobe Acrobat, general database software.
Experience with Mass Email Software (GroupMail, HubSpot) preferred; Brainshark, GoToMeeting/GoToWebinar experience preferred.
Ability to multi-task while working.
Strong organization, interpersonal, and verbal/written skills.
Detail-oriented, team player, and personable.
Time-management, problem-solving, and analytical skills.
Travel time up to 5%.
Compensation & Benefits The national average salary range for this role is $22-25 per hour in base pay, exclusive of any bonuses and benefits. This range is the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on location, experience, performance, and internal pay alignment. Other rewards and benefits may include 401(k) match, Medical, Dental, Vision, Paid-Time-Off.
Remote Work Requirements For all virtual remote positions, an uninterrupted virtual workspace and an expectation of family care in place during business hours is required. Internet work speed requirement of 25Mbps or better is required; if more than one person shares the same connection, a stronger connection is needed. For call center roles, a hardwired internet connection or workstation proximity to the router is required.
Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment.

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