Jewelry Consultant

Jewelry Consultant – Scottsdale, AZ
Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant here!

The ideal candidate will be able to work a full‑time schedule that includes weekend days. This role is in‑person at our Scottsdale showroom. The targeted budget for this position is $19‑21 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

What You’ll Do

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable and personalized experiences for each customer.

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high‑quality product.

Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience.

Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries.

Call customers to confirm showroom appointments and answer any pre‑appointment questions.

Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.

Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.

Open and/or close the showroom and waiting area.

Use our ERP system to manage your tasks and communicate cross‑functionally.

Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have

A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.

A drive to exceed goals. You love a good challenge! You’re a self‑proclaimed “over‑achiever” on a mission to exceed your sales targets.

It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment.

Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.

Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

What We Offer

Career Growth – regular 1‑1’s with your manager, training opportunities, and an annual 360 review process to create clear pathways for growth.

Set Schedule – consistent weekly hours and 2 consecutive days off.

Diverse, mission‑minded team – inclusive jewelry industry impact. Learn more about our impact and team diversity.

Lifestyle Spending Account – company reimbursements for eligible wellness expenses such as gym memberships, massage, counseling, and more.

Continued Education – company‑sponsored learning in leadership, professional skills, diversity & inclusion, and tuition reimbursement for role‑specific trainings.

Employee Discounts – generous discount on our jewelry.

Sales Incentive Programs – incentives to recognize and reward sales performance.

Mental Wellness Perks – access to mental health resources, self‑care apps, seminars, and 24/7 counseling via Employee Assistance program.

Giving Back and Volunteer Opportunities – support local initiatives and volunteer together.

Medical, Dental, and Vision – multiple plans, a $0 monthly premium option for employee health insurance, employer HSA contributions; insurance starts first day of second month.

401(k) match – generous match to help you save for the future.

Paid Time Off – accrue 3 weeks of PTO in your first year.

Parental Leave – paid leave to bond and care for new additions.

Disability and Life Insurance – 100% employer‑paid.

Pre‑Tax Commuter Benefits.

How To Apply & What To Expect
Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter telling us why you want to join our mission and team. Include a sentence about your favorite shape of diamond.

You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview, the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders.

More About Us
Our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising on quality and conscience. We are hard‑working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect, and encouragement is fostered by frequent team events, cross‑departmental meetings, and celebrating our wins, big and small. As one of the fastest‑growing e‑commerce jewelers, we’re searching for bright, passionate people who are excited to make an impact from day one and grow over time.

Brilliant Earth recognizes the value of diversity and inclusion. We celebrate each other – our successes, lessons, and unique perspectives. We are committed to a workplace free of harassment or discrimination for all protected characteristics. We comply with all federal, state, and local laws providing equal employment opportunities and other employment regulations.

When you apply, we process personal information about you. Please see our privacy policy for more information.

Applicants with arrest or conviction records will be considered in accordance with applicable fair chance ordinances.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

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