Director, Client Service

About the Role

We’re looking for a research-first, media-savvy Director to lead end-to-end research design and delivery for media and advertising effectiveness engagements. This role blends deep market research expertise (questionnaire design, methodology, analysis, and insight storytelling) with strong media measurement fluency (cross‑platform brand lift, addressable/CTV, digital ecosystems, and modern measurement frameworks). You’ll serve as a trusted advisor to senior client stakeholders, translating business questions into rigorous research approaches, and turning complex datasets into clear, story‑driven recommendations that shape media strategy.
Primary Responsibilities

Lead end‑to‑end research design and delivery for complex media effectiveness studies, including methodology selection, survey design, and analytical approach
Translate client business objectives into rigorous, insight‑driven research frameworks that inform media strategy and decision‑making
Synthesize complex data into clear, compelling narratives that explain performance drivers and deliver actionable recommendations
Serve as a trusted advisor to senior client stakeholders, guiding measurement strategy and campaign learning agendas
Apply deep expertise in cross‑platform media measurement (e.g., brand lift, attribution, audience insights across digital, CTV, and linear)
Oversee quality, rigor, and consistency across all research outputs, establishing best practices and elevating team standards
Mentor and develop team members, strengthening research, analytical, and storytelling capabilities across levels
Partner cross‑functionally (e.g., product, data science, operations) to deliver integrated, high‑quality solutions
Support account growth by identifying new research opportunities and contributing to proposals and client development
Essential Knowledge & Experience

8–12+ years of hands‑on experience in market research/insights, with demonstrated ownership of research design, analysis, and client‑facing delivery (agency/supplier‑side preferred)
Strong expertise in quantitative research methods, including survey design, questionnaire development, and analytical interpretation
Direct experience in media and advertising effectiveness measurement, including brand lift, cross‑platform, and/or audience insights
Proven ability to translate complex data into clear, insight‑driven recommendations for senior stakeholders
Strong client leadership skills, with experience managing relationships, influencing decisions, and navigating complex engagements
Track record of mentoring and developing teams, elevating research rigor and consultative capabilities
Excellent communication and storytelling skills, with the ability to present complex findings in a clear and compelling way, often to senior stakeholders
Highly organized with strong prioritization skills; able to manage multiple workstreams while maintaining quality
Bachelor’s degree in a relevant field (e.g., marketing, business, social sciences, analytics)
Benefits

Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA; Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401(k) with match
Tuition Reimbursement
Commuter benefits
Unlimited PTO
Salary

The salary range for this role is $102,200 - $124,900 annually.
Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, and will not be discriminated against on the basis of disability.

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