Technical Communicator. Job in Lisle LilyLifestyle Jobs

Position
Technical Communicator

Department
Product Support

Reports To
VP, Product Support

This role is perfect for someone who enjoys advanced diagnostics, problem-solving, training, and supporting equipment performance across earthmoving, mining, power systems, and compact construction equipment.

Benefits

Competitive Pay: Earn $60,000 - $80,000 (depending on your experience). Compensation will be based on heavy equipment and dealership experience.

Comprehensive Benefits Package: Access to a full range of benefits that support your health, well‑being, and future.

Stay Ahead of the Curve: We're committed to your development, offering hands‑on experience to stay current with the latest John Deere technology and industry trends.

A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction.

Responsibilities

Technical Support: Provide advanced support for dealership service departments and customers.

Diagnostics & Troubleshooting: Resolve complex equipment and product issues using technical expertise and engineering resources.

Dealer & Manufacturer Communication: Serve as the liaison between dealership teams, John Deere engineering, and DTAC.

Technical Reporting: Prepare failure analyses, technical reports, and service communications.

Issue Tracking & Documentation: Monitor and report recurring product concerns.

Warranty & Product Support: Assist with warranty decisions and product support recommendations.

Product Improvement Initiatives: Investigate equipment incidents and support ongoing product improvements.

Training: Conduct in‑house John Deere product training to technicians.

Qualifications

Education: Technical school certificate or equivalent work experience.

Experience: 5+ years of heavy equipment technician experience required.

Training: John Deere Capstone or equivalent product training preferred.

Mechanical Aptitude: Strong understanding of heavy equipment systems with advanced diagnostic and troubleshooting skills.

People Skills: Friendly, professional, and an excellent communicator.

Tech Skills: Proficient with computers, data entry, internet tools, and Microsoft Office programs.

Flexible Availability: Willing and able to work extended hours as needed.

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