Sales Operations Manager

Why Join Us

Own the AI-first transformation of an entire industry. Every feature we ship leverages AI—from predictive work orders to sensor-driven automations. You’re not just iterating—you’re pioneering how data reshapes physical operations.

Real traction, real scale. Recognized as Gartner’s #1 Facility Management solution and G2’s top-rated CMMS, we’ve earned market leadership through product, not puff.

A company where builders thrive. We move fast, optimize for outcomes, and give high-agency operators the autonomy to ship big things. Our culture rewards bold thinking, not bureaucracy.

Global team, local energy. With 100+ employees across the world, we support remote-first work with deep investment in our LA HQ—where certain roles and leadership converge for rapid innovation.

Equity and upside, not just a paycheck. Competitive comp, meaningful ownership, and benefits that support your health, focus, and long-term growth.

Position Summary
The Sales Operations Manager is an embedded, in-the-field partner to the BDR and Account Executive teams at UpKeep’s LA office. This is a hands‑on coaching and execution role—you’re on the floor with reps, not behind a laptop building decks. You’ll own onboarding ramp, live skill coaching, and ensuring the team is running our tools at full capacity. You’ll also leverage AI to build smarter, faster enablement—whether that’s rep coaching feedback loops, AI‑assisted call prep, or prompt‑driven content creation. If the team isn’t hitting their numbers because of a skills or process gap, that’s your problem to solve.

Essential Functions And Responsibilities
In‑the‑Field Coaching

Sit with BDRs and AEs—listen to calls, join demos, give real‑time feedback

Run weekly skill sessions on outbound prospecting, discovery, objection handling, and closing

Coach to UpKeep’s sales methodology and hold reps accountable to it

Shadow new hires daily during their first 30 days; deliver structured feedback tied to ramp milestones

Onboarding & Ramp

Own Sales Bootcamp from Day 1 through first closed deal—structure, content, and execution

Set clear 30/60/90 ramp benchmarks and track progress against them with the SVP of Sales

Cut time‑to‑productivity; own the metric

Tool Adoption & Efficiency

Be the in‑house expert on our GTM stack (Salesforce, Gong, outbound tools)—not just a trainer, an advocate

Identify where reps are losing time due to tool under‑use and fix it

Build lightweight job aids, quick‑reference guides, and workflow shortcuts that reps actually use

AI‑Powered Enablement

Actively use and teach AI tools to make reps faster—call prep, email personalization, objection response, account research

Build AI‑assisted coaching workflows (e.g., Gong + AI feedback summaries, prompt libraries for prospecting)

Partner with the GTM Engineer to push what’s possible; don’t wait to be asked

Content & Resources

Maintain a lean, current library of talk tracks, battle cards, and objection handling guides

Keep materials tight and field‑relevant—and cut them if reps aren’t using them

Experience

3–6 years in sales enablement, sales coaching, or as a high‑performing individual contributor in a sales role

Experience working directly with BDR and/or SMB/mid‑market AE teams

Comfort on the floor—energized by time with reps, not drained by it

Strong working knowledge of Salesforce; Gong experience a plus

Hands‑on experience using AI tools in a sales context (Claude, ChatGPT, etc.)

Ability to build fast, iterate, and not over‑engineer—this is a startup environment

LA‑based; available in‑office 3 days per week

Desired Behaviors

Coach from observation, not assumption—watch before you prescribe

Move fast and don’t wait for a perfect plan

Use data to find gaps, but fix them with people skills

Credible to sellers because you understand the sell

Treat pipeline impact as the north star for everything you build

What Success Looks Like

BDR and AE ramp time is measurably shorter quarter over quarter

Reps can clearly articulate UpKeep’s value prop, handle top objections, and run a tight discovery call

Tool utilization scores (Salesforce hygiene, Gong engagement, outbound platform activity) trend up

You’re seen as a trusted resource by the floor—reps come to you, not just their manager

Compensation
This role will receive a competitive base salary + annual bonus + benefits. A variety of factors are considered when determining someone’s compensation—including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The pay range for this role is $100,000 – $120,000 USD per year.

Equal Opportunity Employment
UpKeep is honored to be an equal‑opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.

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