Technical Writer

Technical Writer II / Instructional Designer – ADMT

Location: Hybrid (Primarily Remote – onsite ~1x/month preferred)
Duration: 2-Year Contract
Schedule: Standard Business Hours
Apex Systems is partnering with a leading utility client to identify a Technical Writer II / Instructional Designer to support their Advanced Distribution Management Team (ADMT).
This role will help develop and maintain training materials, job aids, and system documentation for critical grid operations applications, including the Outage Management System (OMS) and Advanced Distribution Management System (ADMS).
You will work closely with subject matter experts, application teams, and stakeholders to translate complex technical processes into clear, user-friendly content that supports over 500 operational users across Electric Distribution Operations (EDO).
This is a high-impact opportunity to support innovative technology initiatives that directly enhance grid operations, system performance, and the overall user experience.
Key Responsibilities

Develop, update, and maintain training materials including eLearning courses, job aids, and system documentation
Create engaging, interactive learning content to support application adoption
Update documentation and training materials as systems evolve or processes change
Publish and manage course content, including ownership and user access
Create and maintain documentation standards and release note templates
Build and maintain documentation libraries within SharePoint
Produce training videos and integrate multimedia into learning materials
Partner with SMEs and project teams to validate technical accuracy
Track documentation through the full lifecycle: creation, review, approval, publication, and updates
Ensure all materials align with internal branding and quality standards
Collaborate across IT, operations, and vendor teams to gather requirements and deliver solutions
Required Qualifications

Experience in technical writing, instructional design, or learning & development (L&D)
Experience creating eLearning content and online training modules
Experience with video creation and multimedia content development
Ability to translate complex technical information into clear, user-friendly content
Strong collaboration skills and ability to work across cross-functional teams
Highly detail-oriented with strong organizational skills
Ability to manage multiple priorities in a dynamic environment
Preferred Experience

Experience supporting enterprise or operational systems (OMS, ADMS, or similar)
Familiarity with documentation tools, LMS platforms, and SharePoint
Experience working in utility, energy, or critical infrastructure environments