REL Documentation Specialist

To support Navy Federal by participating in the development and follow-up analysis of policy and process updates. To provide end‑user support for manuals and Navy Federal Systems. Works under general supervision with limited discretion. Develops alternate courses of action based on precedent or policy. Perform moderately complex/varied tasks with moderate impact and limited latitude.

Responsibilities

Ensure project deliverables are documentation tasks met in accordance with customers' expectations, and timelines

Build and maintain relationships with team members, management, business units, key stakeholders and/or external contacts (vendors, etc.)

Conduct research and preparation of reference material, including writing, editing, formatting, and revising documentation to ensure clarity, accuracy, consistency, and usability for users of varying experience levels

Ensure effective management of projects from inception through implementation

Identify, communicate and resolve technical, tactical and operational project issues and risks

Maintain documentation library to ensure content is current, organized, and aligned with established style guidelines

Provide training to end users in the use of electronic manuals and reference material

Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations Administer and develop eNet content

Ensure clear, concise and effective communication of material

Interact with various sub‑teams to determine user requirements and specifications

Organize policy and procedures according to set standards

Recommend strategy for communications

Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization

Write online reference material, instructions and communications

Perform other duties as assigned

Qualifications

Ability to work independently and in a team environment

Experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards

Experience in managing multiple priorities independently and/or in a team environment to achieve goals

Experience in researching, compiling, and documenting data, business processes, and workflow

Experience in working and participating in cross‑functional, multi‑dimensional teams and projects

Working knowledge of PC and web/internet‑based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development

Desired – Working knowledge of Navy Federal products, services, programs, policies and procedures

Basic database and presentation software skills

Basic skill capturing and translating processes and requirements into easily understood terms

Basic skill exercise initiative and using good judgment to make sound decisions

Basic verbal and written communication skills

Effective organizational, planning and time management skills

Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

Desired – Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience

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