Key Account Specialist

General Information

Country:

USA

State:

New York

City:

New York

Office Location:

200 Hudson Street -

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Date posted:

18-Jun-2026

Business Function:

Customer Service

Position Type:

Full-Time/Regular

Description

Key Account Specialist
You enjoy being the go-to person for customers, partnering closely with them to ensure everything runs smoothly from order to delivery.

You thrive in a fast-paced environment where attention to detail and strong communication make a real impact.

You take pride in owning relationships, solving problems, and keeping multiple priorities moving forward with accuracy and care.
Helping You Thrive By:

Offering competitive wages and benefits, that support your life both in and out of work
Creating continuous learning opportunities to help you grow and upskill.
Fostering a culture of inclusion where employees feel seen, heard and valued - and living it out every day.
Empowering you to make a meaningful impact on people and the planet through your work and Steelcase's ongoing commitment.
In addition, this role is 100% remote, allowing you to work from home full-time while collaborating with a distributed team. Work is aligned primarily to Eastern and Central time zone hours to best support customer needs.
You'll Support Meaningful Work By:

Managing assigned key accounts, serving as the primary point of contact for customer needs and inquiries
Coordinating order entry and processing, ensuring accuracy, timeliness, and alignment with customer requirements
Monitoring open orders and delivery timelines, proactively tracking progress and addressing potential issues
Collaborating cross-functionally, partnering with supply chain, accounting, and internal teams to resolve questions and ensure fulfillment
Communicating product availability, pricing, and lead times, supporting customer planning and decision-making
Resolving customer issues and escalations, including delays, quality concerns, and order discrepancies
Preparing reports and maintaining account insights to support service performance and customer satisfaction
Minimum Qualifications:

Minimum of 3 years of experience in customer service, account management, project coordination, or a related customer-facing role
Experience managing customer relationships in a fast-paced environment
Demonstrated ability to handle order entry, data accuracy, and detailed administrative work
Strong written and verbal communication skills
Desired Skills & Experience:

Experience in the contract furniture industry or a related field
Familiarity with CRM tools (Salesforce or similar) and comfort learning new systems
Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
Proven ability to collaborate across teams and resolve customer issues effectively
Bachelor's degree or equivalent experience (preferred)
Doing better for people and planet
Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us
At Designtex, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.
Designtex provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements.
Designtex offers a comprehensive compensation and benefits package. To learn more about our company, visit our website at www.designtex.com and www.steelcase.com. Designtex and Steelcase strongly support a diverse workplace and welcome all applicants.

In compliance with pay transparency laws, the annual base salary range for this position is (68,500- 107,000). Please note that the salary information is a general guideline only. Steelcase considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
Level: #associate
Work Arrangement: #LI-Remote
Job Functions:
#Customer_Service_Distribution
#Project_Management
#Supply_Chain
#LI-NJ1