Enterprise Account Planner

We are looking for a highly organized and detail-oriented Enterprise Account Scheduler to support our Enterprise Accounts team. In this role, you will be responsible for managing appointments, coordinating shipments, and providing excellent communication across carriers, customers, and internal teams. You’ll play a critical part in ensuring our operations run smoothly each day while delivering exceptional customer service in a dynamic, fast-paced environment. This position will report to the Enterprise Account Manager.
Responsibilities

Build loads and schedule pickup/delivery appointments in alignment with customer requirements
Communicate shipment updates and issues to customers and carriers clearly and professionally
Adjust previously scheduled appointments as needed due to changes or disruptions
Support the billing process and assist with documentation when necessary
Handle email correspondence and phone communication with accuracy and professionalism
Assist with various account management duties and perform ad hoc administrative tasks as assigned
Contribute to a positive customer experience by providing award‑winning service and timely updates
Requirements

High school diploma or equivalent required
Demonstrates strong personal drive; independently motivated to meet goals and deadlines
Known for dependability and reliability; consistently delivers high‑quality work
Strong organizational skills and the ability to multitask effectively
Excellent communication and interpersonal skills
High attention to detail with problem‑solving ability
Ability to thrive in a fast‑paced, high‑volume environment
Proficiency in Microsoft Office, especially Outlook and Excel
Previous experience in scheduling, administration, logistics, or account coordination
Preferred

Experience in logistics, freight, or supply chain environments
Familiarity with scheduling or load‑building software
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at HR@intxlog.com or call 1-888-374-5138 ext. 4.
Equal Employment Opportunity Statement

US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.

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