Account Specialist

Account Specialist
This role focuses on growing revenue from an assigned customer base by building strong relationships, understanding customer needs, and providing tailored solutions. You will manage the full sales cycle from lead management and quoting through to onboarding and ongoing account support, using CRM and ERP systems to maintain accurate records and deliver a high level of customer service. Working closely with internal sales operations and external sales teams, you will contribute directly to monthly, quarterly, and annual sales targets while promoting the organisation’s products and services with professionalism and care.

Responsibilities

Achieve monthly, quarterly, and annual sales goals for the assigned customer base, contributing to overall corporate sales targets.

Use warm calling techniques to establish rapport, build trust, and maintain strong relationships with customers.

Listen carefully to customers to identify their needs, recommend appropriate services, and provide accurate pricing.

Clearly communicate the features, benefits, and unique services offered, ensuring customers fully understand the value proposition.

Collaborate with outside sales regions to ensure a smooth workflow and coordinated approach on complex opportunities.

Maintain accurate, complete, and up-to-date customer records in the CRM software, following established protocols.

Prepare and issue quotations using CRM and ERP systems, ensuring accuracy and timely follow-up.

Manage assigned leads effectively and support the onboarding of new customers to ensure a positive initial experience.

Maintain regular and proactive contact with customers to strengthen relationships and encourage repeat business.

Develop and maintain a working knowledge of the organisation’s products and services, staying informed about current offerings.

Work closely with Sales Operations to support and improve current processes and ensure alignment across teams.

Handle other projects and duties as assigned, contributing flexibly to the wider sales function.

Essential Skills

Proven sales, inside sales, or account management experience, with a focus on customer relationship development.

Strong customer service skills, with the ability to build rapport and trust through frequent and professional communication.

Critical thinking skills, with the ability to assess customer needs and propose appropriate solutions.

Experience working in an ERP system to support quoting, order management, or related processes.

Experience using Excel, including reading and working with spreadsheets and data.

Experience using sales CRM software and other sales tools to manage leads, opportunities, and customer records.

Ability to read and interpret documents such as Excel worksheets, quotations, purchase orders, and shipping documentation.

Ability to write professional emails and correspondence that are clear, concise, and customer-focused.

Confidence in speaking effectively before groups of customers or team members.

Ability to tactfully manage stressful and difficult situations while maintaining professionalism.

High attention to detail and a strong focus on accuracy in all tasks.

Professional written and verbal communication skills.

Additional Skills & Qualifications

Previous inside sales experience is preferred, particularly in roles involving CRM and ERP tools.

Strong business acumen, with the ambition and drive to learn and succeed in a sales-focused environment.

Comfort working with multiple systems and tools, including CRM, ERP, and Excel.

Willingness to collaborate closely with sales operations and external sales teams to improve processes and outcomes.

Job Type & Location
Contract to Hire , North Canton, OH.

Pay And Benefits
Pay range: $29.00 - $30.00 per hour.

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long‑term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline
Position anticipated to close on Jun 25, 2026.

Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Legal Compliance Statements
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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