Sr. Technical Account Advisor

Role: Sr. Technical Account Advisor

Location: Dallas, TX

– candidate must be local to Dallas (mostly remote with occasional in-office presence required)

Synonymous Business Title(s): Sr. Customer Account Delivery Advisor, Sr. TAM

Overview
Blue Yonder is seeking an experienced Senior Technical Account Advisor (TAM) with a strong technical foundation and excellent customer communication skills to support our customers within the Professional Services and Cloud Services Support organization.

The Sr. Technical Account Advisor serves as a trusted technical liaison between customers and Blue Yonder’s Customer Support and Cloud Operations teams, helping translate customer‑reported technical issues, coordinate resolution efforts, and ensure system stability post‑implementation. This role is focused on tactical and operational support following Go‑Live, ensuring customers receive timely, effective technical assistance while maintaining strong service relationships.

The TAM partners closely with internal support, consulting, and product teams to help manage system health, track SLAs, facilitate service reviews, and ensure customer issues are clearly understood and resolved efficiently, supporting overall customer satisfaction and retention.

What You’ll Do

Support a portfolio of enterprise customers by coordinating technical issue resolution and ongoing service delivery post‑implementation

Act as the primary technical liaison between customers and Blue Yonder Customer Support, Cloud Operations, Consulting, Sales, and Product teams

Translate customer technical issues and business impact into clear, actionable inputs for Support and Engineering teams

Remain SaaS‑focused and operationally aligned, supporting day‑to‑day service activities and issue management

Monitor system health, open cases, and service performance, ensuring issues are tracked through resolution

Conduct periodic service reviews with customers, including SLA reporting and compliance discussions

Participate in Quarterly and Executive Business Reviews in partnership with account teams

Collaborate with Professional Services and third‑party implementation partners to support the transition from implementation to steady‑state operations

Maintain regular customer touchpoints to review system health, open items, and upcoming needs

Stay informed on Blue Yonder product updates and releases to help customers understand technical impacts and upgrade considerations

Support customer retention efforts by ensuring a positive support experience and identifying potential risks

Assist in positioning customers as referenceable accounts through consistent service performance

What We’re Looking For

Bachelor’s degree required; Business, Computer Science, or related field preferred

5–8 years

of experience as a Technical Account Advisor/Manager (TAM), Technical Support Lead, Technical Project Manager, Solution Architect, or similar role

Experience supporting customers in a SaaS or cloud‑based technology environment

Strong understanding of application support, incident management, and post‑Go‑Live customer operations

Working knowledge of service management frameworks (e.g., ITIL)

Strong coordination, communication, and stakeholder management skillsExperience managing complex customer issues and escalations in collaboration with Support and Engineering teams

Exposure to manufacturing or supply‑chain customers is a plus

Strong analytical and problem‑solving skills with attention to detail

Highly organized, proactive, and able to operate effectively in a fast‑paced support environment

The annual salary for this position is $130,023 - $163,997.

The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

Benefits

Comprehensive Medical, Dental and Vision

401K with Matching

Flexible Time Off

Corporate Fitness Program

A variety of voluntary benefits such as Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

#J-18808-Ljbffr