Media Operations Support Analyst

Job Description

The Media Operations Support Analyst provides Level 1 (L1) enterprise support for NBCUniversal’s Technical Operations and Marketing Supply Chain platforms and workflows. This role requires a strong understanding of media asset management, content distribution, brand marketing, and post-production operations across broadcast, streaming, studio distribution, and marketing environments.

Acting as a frontline partner to clients and internal stakeholders, the team ensures NBCUniversal’s tools and workflows meet the highest standards of productivity, reliability, and technical excellence across both domestic and international operations.

Responsibilities

Provide L1 support for NBCUniversal Media Operations and Marketing Supply Chain platforms, including fulfillment, editing, archiving, and asset review across cloud-based and hybrid environments

Oversee and support the ingest, management, and archival of marketing assets within cloud-based Marketing Supply Chain systems

Monitor fulfillment pipelines and proactively identify, troubleshoot, and resolve ingest, transcode, and delivery issues

Support live and linear workflows, including routing, recording, and transcodes

Facilitate user onboarding, training, and day-to-day platform support

Partner with Engineering teams to properly escalate and track technical issues

Initiate and manage outage bridges as needed, coordinating communications, mitigation efforts, and stakeholder updates

Document issues, workflows, and resolutions to support operational excellence and continuous improvement

Qualifications

3+ years of experience in post-production and/or media operations, or a degree/certification in Media or Communications.

Experience using Media Asset Management (MAM) and Digital Asset Management (DAM) systems and workflows.

Experience with media management platforms such as Interplay, DIVA, and Orangelogic.

Strong understanding of video/audio codecs, file formats, camera formats, and resolutions.

Experience with live records, routing, and transcodes using tools such as Grass Valley iControl, KVMs, DVS Venice, Florical, Telestream products, and both manual and automated ingest platforms.

Knowledge of digital delivery methods including SFTP, Signiant Manager, Signiant Media Shuttle, and Aspera Console.

Experience supporting on-prem and cloud-based storage environments, including such as AWS S3, Microsoft Azure, Azure Blob, Cloudian, Qumulo, Isilon, NAS, SAN, LTO, and archive systems.

Proficiency with Microsoft Office applications.

Exceptional attention to detail with strong organizational skills.

Proactive, self-motivated, and able to work independently.

Ability to prioritize workload and perform effectively in a fast-paced, high-pressure environment

Must be willing and able to work on any shift including, overnights, swing or weekends in support of the 24/7 operation. Overtime may be required.

Desired Characteristics

Strong troubleshooting skills and a desire to learn and support new technologies.

Experience with creative and post-production tools including Avid Media Composer, Adobe Premiere, After Effects, Photoshop, Cinema 4D, Maya, 3ds Max, Interplay Access, and MediaCentral Cloud UX

Familiarity with support ticketing systems such as ServiceNow, Jira, or Zendesk

Strong communication skills with the ability to collaborate across departments, clients, and vendors

Experience with user and group management, including Active Directory administration

Team-oriented mindset with a commitment to maintaining a positive and collaborative culture

Works independently while maintaining team culture

Additional Requirements

Hybrid

: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $60,000 - $70,000

Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Compensation: $60,000-$60,000 per year

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