DIVISION E-COMMERCE FIELD SPECIALIST (HUTCHINSON, KS)

DIVISION E-COMMERCE FIELD SPECIALIST (HUTCHINSON, KS)
Hutchinson, KS, United States

Job Description
Provide support to the division eCommerce manager by ensuring procedures and company guidelines are followed to achieve sales objectives, goals and budgets. Assist in the training and development of the stores' eCommerce team. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

Support the implementation, training and execution of new initiatives and process improvements to support division and company goals

Ensure that division eCommerce departments are meeting and exceeding customer expectations for ease of shopping, variety, freshness and cleanliness

Ensure that local, state, and federal laws, food safety procedures and company guidelines are followed

Assist in recruiting, selecting and hiring qualified associates for division eCommerce departments and ensure stores are sufficiently staffed to handle business demands

Participate in delivering training to the division's eCommerce team for all eCommerce functions and duties at new and existing locations

Assist store eCommerce teams in achieving annual division performance goals for quality, efficiency, and positive customer experiences

Assist store eCommerce teams in meeting division and expense budgets

Assist in the eCommerce department's analysis and response to the competitive landscape

Communicate the eCommerce strategy with division district managers, district coordinators, store eCommerce supervisors and associates

Work with the store eCommerce team and division staff on resolving operational issues

Assist with addressing customer feedback, questions, or concerns

Visit store eCommerce sites to assist teams in maintaining operational and customer service standards; address immediate concerns and work with team to provide solutions to issues

Ensure preventive maintenance protocols for equipment are being followed

Measure productivity and customer satisfaction levels for store eCommerce department associates; assist store eCommerce supervisor in creating continuous improvement plans

Assist with addressing customer feedback inquiries, questions or concerns

Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications
Minimum

High School Diploma or GED

Any proven supervisory experience

1 year of experience as an assistant store lead

Excellent oral/written communication skills

Ability to stoop, kneel, or crouch several times per hour

Must be able to stand for extended periods of time and/or walk constantly

Must be able to lift objects up to 25 pounds frequently and objects up to 50 pounds several times throughout the day

Basic knowledge of computers

Strong organizational and leadership skills

Desired

Bachelor's Degree

Any retail management experience

Any experience with and knowledge of point of sale (POS)

Any experience in a warehouse environment

Knowledge of eCommerce business

Job Info

Job Identification 199764

Job Category Division Operations

Locations 2700 E 4th Ave, Hutchinson, KS, 67501, US

#J-18808-Ljbffr