Sales Account Manager - Existing Installation

Location: Phoenix, AZ, United States
Job ID: 89072

Our elevators, escalators, and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances the quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all.

Role Overview
As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate relationships with customers to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction, identify and pursue sales opportunities, manage existing and new customer accounts, retain customers, act as a liaison between the customer and Schindler, and leverage industry knowledge to achieve sales targets.

Primary Responsibilities

Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements, handle customer inquiries, and focus on revenue generation.

Meet regularly with clients to understand their business requirements and develop solutions.

Manage accounts receivable, ensuring timely payments.

Communicate effectively with customers and internal stakeholders.

Collaborate with Field Superintendent and technicians to drive lead generation and provide an excellent total customer experience from initiation through delivery.

Identify and pursue sales opportunities, qualify customer needs, secure profitable solutions, introduce new technology, and illustrate the value of products and services.

Negotiate contract terms favorable to the company while meeting customer requirements.

Prepare estimates and proposals, maintain accurate customer records, and ensure compliance with company policies and procedures.

Qualifications

Bachelor's degree strongly preferred or a minimum of 3 years of sales experience in the elevator industry or a related field.

Effective presentation skills and proficiency in Microsoft Office applications.

Strong communication, negotiation, objection handling, and closing skills with a proven sales track record.

Ability to empathize, listen and connect with people to form outstanding customer relationships.

Excellent time management, organizational skills, and problem‑solving abilities.

Motivated, resilient, customer‑focused mindset aligned with Schindler's values.

Experience with SAP and a results‑driven mindset to thrive in a competitive sales environment.

Demonstrated ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions.

Benefits

Fully vested 401k match, up to 7% of total eligible compensation.

Competitive Medical, Dental and Vision Plans – Effective from first day of hire.

3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.

Tuition Reimbursement – Eligible after 6 months of service.

Parental Leave – 100% base pay for 6 consecutive weeks within first year of child’s birth or adoption.

Development opportunities to boost professional and leadership growth.

EEO Statement
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

#J-18808-Ljbffr